Get the weekly research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean. No account.
Subscription services automatically renew and charge the user's payment method on a recurring basis until explicitly cancelled. Zillow may change the subscription fee for future periods with advance notice, and users must cancel before the renewal date to avoid being charged.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that subscription charges recur automatically without requiring affirmative renewal by the user, and that fee changes apply to subsequent periods upon advance notice without requiring renewed user consent.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →The agreement authorizes Zillow to charge the user's payment method on a recurring basis for activated subscription services until the user cancels. Users who do not cancel before the renewal date will be billed for the next period; fee changes take effect for subsequent periods upon advance notice without requiring affirmative re-enrollment.
Cross-platform context
See how other platforms handle Subscription Auto-Renewal and Fee Changes and similar clauses.
Compare across platforms →Monitoring
Zillow has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 20 platforms.
"If you decide to activate a Subscription Service, you authorize us to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account, all accrued sums on or before the payment due date for the accrued sums. The subscription will continue unless and until you cancel your subscription, or we terminate it. You must cancel your Subscription Service before it renews in order to avoid billing of the next periodic subscription fee to your account. We may change the subscription fee for any subsequent subscription period but will provide you advance notice of any increase before it applies.Excerpt from Zillow's Terms of Use
1. REGULATORY LANDSCAPE: Automatic subscription renewal practices are regulated under the FTC's Negative Option Rule, which requires clear disclosure of recurring charge terms, simple cancellation mechanisms, and advance notice of material changes. California's Automatic Renewal Law imposes additional state-level requirements including affirmative consent and cancellation mechanism disclosures. Other states have enacted similar automatic renewal statutes. 2. GOVERNANCE EXPOSURE: Medium. The terms authorize advance notice of fee increases without specifying the notice period or format, which may warrant evaluation under applicable state automatic renewal laws that require specific notice timelines. The cancellation mechanism (account settings or email to consumercare@zillow.com) is stated but the terms do not specify a minimum notice period for fee change notifications. 3. JURISDICTION FLAGS: California's Automatic Renewal Law creates heightened compliance exposure, requiring that renewal terms and any fee changes be disclosed clearly and that cancellation be straightforward. Other states with automatic renewal statutes (including New York and Delaware) may impose similar requirements. Real estate professionals on subscription tiers operating across multiple states face multi-jurisdiction compliance considerations. 4. CONTRACT AND VENDOR IMPLICATIONS: Business users on subscription tiers should confirm that internal accounts payable processes track renewal dates and that cancellation workflows are documented, given that the agreement places cancellation responsibility on the user and does not state a minimum advance notice period for fee increases. 5. COMPLIANCE CONSIDERATIONS: The absence of a specified minimum notice period for subscription fee increases may warrant evaluation under FTC Negative Option Rule guidance and applicable state automatic renewal laws. Compliance teams advising subscription product teams should assess whether current notice practices meet regulatory minimums across operating jurisdictions.
This provision establishes that subscription charges recur automatically without requiring affirmative renewal by the user, and that fee changes apply to subsequent periods upon advance notice without requiring renewed user consent.
The agreement authorizes Zillow to charge the user's payment method on a recurring basis for activated subscription services until the user cancels. Users who do not cancel before the renewal date will be billed for the next period; fee changes take effect for subsequent periods upon advance notice without requiring affirmative re-enrollment.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.