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All subscriptions automatically renew annually or for the preceding term length (whichever is shorter) unless either party provides written notice of non-renewal at least 30 days before the subscription term ends. Pricing remains the same during automatic renewal periods.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires active calendar management by Customer organizations, as failure to provide 30-day written notice of non-renewal results in automatic commitment to an additional subscription term at the prevailing per-unit price. The non-refundable fee structure stated elsewhere in the agreement means that a missed non-renewal notice may result in fees that cannot be recovered.
Under this clause, subscriptions renew automatically without any affirmative action from the Customer, and the agreement's non-refundable fee terms apply to the renewed term. The Customer must provide written notice to Synthesia at least 30 days before the subscription term end date to prevent automatic renewal.
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"Unless an Order Form says something different, (a) all subscriptions automatically renew (without the need to go through the Services-interface "check-out" or execute a renewal Order Form) for additional periods equal to one (1) year or the preceding term, whichever is shorter; and (b) the per-unit pricing during any automatic renewal term will remain the same as it was during the immediately prior term. Either party can give the other notice of non-renewal at least thirty (30) days before the end of a subscription term to stop the subscriptions from automatically renewing.Excerpt from Synthesia's Terms of Service
1. REGULATORY LANDSCAPE: Auto-renewal provisions engage state consumer protection statutes in the United States, including California's Automatic Renewal Law (Business and Professions Code Section 17600 et seq.), which requires clear disclosure of auto-renewal terms and a simple cancellation mechanism. EU consumer protection directives may also apply where Customer is an individual or micro-enterprise in relevant jurisdictions, though the agreement is structured as a B2B contract. The FTC's enforcement posture on negative option marketing may be relevant for US-based customers. 2. GOVERNANCE EXPOSURE: Medium. The combination of automatic renewal without affirmative action and a 30-day advance notice requirement for non-renewal creates a procurement governance risk for organizations without systematic subscription tracking. The provision is standard in SaaS agreements but operationally significant given the non-refundable fee structure. 3. JURISDICTION FLAGS: California's Automatic Renewal Law creates heightened exposure for US-based customers, particularly where the Customer is not a large enterprise. EU Member States with consumer-protective interpretations of B2B contract terms may limit enforceability for smaller business customers. 4. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should note that the auto-renewal terms default to the Order Form unless otherwise specified, meaning negotiated Order Form terms may modify the renewal structure. Vendor assessment workflows should include subscription term tracking and non-renewal notice procedures as standard checklist items for Synthesia engagements. 5. COMPLIANCE CONSIDERATIONS: Organizations should implement calendar-based alerts for subscription term end dates and establish an internal process for timely delivery of non-renewal notices to support@synthesia.io or as directed in the applicable Order Form.
This provision requires active calendar management by Customer organizations, as failure to provide 30-day written notice of non-renewal results in automatic commitment to an additional subscription term at the prevailing per-unit price. The non-refundable fee structure stated elsewhere in the agreement means that a missed non-renewal notice may result in fees that cannot be recovered.
Under this clause, subscriptions renew automatically without any affirmative action from the Customer, and the agreement's non-refundable fee terms apply to the renewed term. The Customer must provide written notice to Synthesia at least 30 days before the subscription term end date to prevent automatic renewal.
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