Zillow may deactivate, suspend, or terminate any user account at any time, for any reason, with or without notice. Zillow may also alter or discontinue any portion of the Services without notice and disclaims all liability for account termination or Service changes.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision grants Zillow unilateral authority to terminate account access or discontinue Services without notice or stated cause, with no stated obligation to provide advance warning, cure periods, or compensation for disruption. For professional or business users relying on the platform for operational functions, this creates unqualified access dependency.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →Scope expanded to include automatic termination for violations; added new language about alteration or discontinuation of services; added liability waiver for service changes; replaced 'Zillow' with 'Zillow Companies'.
View full change record →Under this clause, Zillow may suspend or terminate a user's account or access to any part of the Services at any time without notice and without liability, and may modify or discontinue Services in the same manner. Users who have active subscriptions or outstanding paid features at the time of termination remain obligated for fees incurred prior to termination.
Cross-platform context
See how other platforms handle Account Termination and Service Discontinuation and similar clauses.
Compare across platforms →"If you violate any provision of these Terms of Use, your permission from the Zillow Companies to use the Services will terminate automatically. In addition, we may, in our sole discretion, deactivate, suspend, or terminate your access to your account and the Services at any time for any reason, with or without notice. We may alter, suspend, or discontinue the Services or any portion of the Services without notice. We will not be liable whatsoever for any change to the Services or any suspension or termination of your access to, or use of the Services.Excerpt from Zillow's Terms of Use
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This provision grants Zillow unilateral authority to terminate account access or discontinue Services without notice or stated cause, with no stated obligation to provide advance warning, cure periods, or compensation for disruption. For professional or business users relying on the platform for operational functions, this creates unqualified access dependency.
Under this clause, Zillow may suspend or terminate a user's account or access to any part of the Services at any time without notice and without liability, and may modify or discontinue Services in the same manner. Users who have active subscriptions or outstanding paid features at the time of termination remain obligated for fees incurred prior to termination.
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