A major telecommunications company that provides wireless services, internet, and television to millions of consumers across the United States. As one of the largest wireless carriers in the country, the company's terms of service and privacy policies directly impact how customer data is collected, used, and shared, while also governing service availability, billing practices, and dispute resolution procedures. These policies are particularly significant given the essential nature of telecommunications services and the sensitive personal information transmitted through wireless and internet networks.

4 Documents
60 All provisions 22 High severity 34 Medium severity 4 Low severity
4 Changes · 12 mo
Jun 6, 2026 Last change

High — provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium — provisions worth knowing about but with partial protections or limited scope. Low — standard terms with minimal consumer impact.

Governance Coverage
Privacy Rights
33 provisions · 14 high · 18 med
Data Sharing
11 provisions · 7 high · 4 med
Legal Jurisdiction
6 provisions · 6 med
Liability Limitation
6 provisions · 1 high · 3 med
Data Usage
6 provisions · 5 high
Arbitration
5 provisions · 4 high · 1 med
Platform Discretion
3 provisions · 3 med
Acceptable Use
2 provisions · 2 med
Data Collection
2 provisions · 1 high · 1 med
Age Restriction
2 provisions · 2 med
Quick Facts
Arbitration: Mandatory
Data Retention: Specified
Class Action: Waived
Key Governance Provisions
High Location Data Collection and Use

This provision establishes that Verizon collects precise location data from multiple technical sources across both Verizon services and, in some circumstances, third-party contexts. Precise location …

High CPNI Use and Opt-Out

This provision identifies the federal CPNI regulatory framework applicable to Verizon as a telecommunications carrier and establishes the stated basis for using network data in service delivery and m…

High Custom Experience Network Usage Advertising Program

This provision authorizes Verizon to use network-level behavioral data, including browsing and app usage activity, as a telecommunications carrier to deliver targeted advertising. As a common carrier…

High Customer Agreement Reference

The Customer Agreement is the document most likely to contain mandatory arbitration clauses, class action waivers, early termination fees, and other provisions that significantly affect consumer lega…

High Privacy Policy Reference

As a major telecommunications carrier, Verizon has access to particularly sensitive data including precise location information and communications metadata, making the privacy policy one of the most …

Document Coverage
Privacypolicy Termsofservice
Last change detected: Jun 6, 2026 Changes (12 months): 4 Documents monitored: 4 Provisions tracked: 60
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Documents

Verizon Privacy Policy

High

This is Verizon's full privacy policy, covering how Verizon collects and uses personal data across its wireless, broadband, and home services, as well as its websites and apps. The policy …

Last updated May 5, 2026 · Privacy policy
8 provisions 4 versions captured Version history →

Verizon Terms of Service

Medium

This document serves as an index page directing users to Verizon's separate legal agreements governing wireless, broadband, and online services. The binding operational terms, including dispute resolution procedures, service fees, …

Last updated May 5, 2026 · Terms of service
6 provisions 1 version captured Version history →

Verizon Privacy Policy

High

This is Verizon's Privacy Policy, covering how Verizon collects and uses personal information from customers of its wireless, home internet, and digital services. The policy authorizes Verizon to collect network …

Last updated May 5, 2026 · Privacy policy
8 provisions 3 versions captured Version history →

Verizon Terms of Service

Medium

This document functions as an index page for Verizon's terms of service, linking to separate agreements that govern wireless service, broadband, applications, and other Verizon products. The binding substantive terms—including …

Last updated May 5, 2026 · Terms of service
5 provisions 2 versions captured Version history →
📈 Policy Drift Analysis View all changes →

Low Severity Provisions (0)

No provisions found.

View all high severity provisions → Compare Verizon with other platforms →

Applicable Regulations

CCPA/CPRA
California, USA
View official text ↗
Colorado AI Act
US-CO
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FAA
United States Federal
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
TCPA
United States Federal
View official text ↗
Texas AI Act
Texas, USA
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗
VPPA
United States Federal
View official text ↗

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Frequently Asked Questions

What Verizon documents does ConductAtlas track?

ConductAtlas tracks 4 Verizon documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Verizon made in the past year?

Verizon has made 4 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Verizon?

ConductAtlas has classified 60 provisions across Verizon's tracked documents. 22 are rated high severity, 34 medium, and 4 low.

Can I get alerts when Verizon changes their policies?

Yes. Monitor subscribers ($19/month) can add Verizon to their watchlist and receive same-day email alerts whenever any tracked document changes.