Verizon Terms of Service

This is Verizon's legal terms and notices hub, covering the rules that apply when you use Verizon's wireless, internet, and digital services. The most important thing for most customers is that Verizon's customer agreements include mandatory arbitration clauses and class action waivers, which means disputes must be resolved individually rather than through group lawsuits. You should review your specific service agreement for opt-out windows on arbitration and check your account privacy settings to limit how Verizon uses your network data for advertising.

This document is Verizon's Legal Terms and Notices overview page, governing use of Verizon's websites, products, and services, and serving as a central hub linking to subsidiary terms, privacy policies, tariffs, and network disclosures applicable to residential and business customers. The most significant obligations include user compliance with Verizon's acceptable use policies, binding arbitration and class action waiver provisions embedded in customer agreements, and Verizon's rights to modify service terms with notice. Notable provisions that deviate from industry standard include Verizon's use of proprietary audience segmentation data (via its Custom Experience and Custom Experience Plus programs) for targeted advertising, and the integration of Transcend-based consent management infrastructure suggesting active CPRA/CCPA compliance tooling. The document engages CCPA/CPRA (Cal. Civ. Code §1798.100 et seq.), FTC Act Section 5 unfair and deceptive practices authority, FCC telecommunications consumer protection rules (47 U.S.C. §222 on CPNI), and state-level tariff regulation. Material compliance considerations include the adequacy of consent mechanisms deployed via OneTrust and Transcend SDKs, the scope of data sharing with advertising partners, and whether network usage data constitutes CPNI subject to FCC opt-in requirements.