Captured before automated identity checks (Oct 14, 2026): accurate as of its capture on Oct 2, 2026; our capture on Oct 15, 2026 found the same text, but its identity was not checked by them.
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“These companies may combine this information with information they collect elsewhere to determine whether you or someone with similar interests may fit into an audience that advertisers, including Verizon, are trying to reach...”
“This law provides you with the right to know what information we collect about you and how we use it, access and delete that information within certain limits, request that we correct information that you believe is inaccurate, limit the use of certain sensitive personal information...”
“You have a right to inform us that you do not want your personal information sold or shared. California law defines "sale or sharing" to include sharing personal information for monetary or other valuable consideration...”
“Our Custom Experience program uses information about sites you visit and apps you use on your mobile device to help us better personalize our communications with you, give you more relevant product and service recommendations...”
“Some apps installed or updated on your device in this way do not appear as icons on your device screen because of their limited utility and may operate on your device when it is connected to Wi-Fi, even if the device is deactivated...”
“When you communicate with us, we and our service providers may monitor or record the interaction and use artificial intelligence managed by humans to help us better serve you; to personalize your experiences; to train or otherwise support employees...”
This document explains what personal information Verizon collects about you—including sensitive data like Social Security Numbers, biometric identifiers, your location, and your mobile browsing and app activity—how Verizon uses it, and who it shares it with, including advertising and analytics companies. Verizon may have software running on your device, even when deactivated, that you cannot see, and your calls or chats with Verizon may be recorded and processed by AI. You have the right to access, delete, and correct your information, to opt out of the sale or sharing of your data, and to use a Global Privacy Control browser signal to stop third-party tracking when you are not logged in.
The Verizon Privacy Policy establishes the categories of personal information Verizon collects—including biometric identifiers, government-issued identification numbers, location data, device app inventories, and behavioral data such as sites visited and apps used—along with the purposes for which that information is used and the parties with whom it is shared. The document discloses that Verizon-installed system software and non-visible applications may collect data from devices, including on deactivated devices connected to Wi-Fi, and that customer interactions may be monitored, recorded, and analyzed using human-managed artificial intelligence. Verizon may share personal information, including email addresses, purchase history, and site and app activity, with third-party advertising and analytics companies, and advertising companies receiving that data may combine it with their own data for audience-targeting purposes. Users hold rights to know, access, delete, correct, and limit the use of their personal information, and to opt out of the sale or sharing of their personal information; Verizon also honors Global Privacy Control signals for users who are not logged in. Policy changes that constitute a materially different use or disclosure of personally identifying information trigger a user-choice obligation.
Verizon collects a broad range of personal information, including highly sensitive data such as biometric identifiers, Social Security Numbers, location, and mobile browsing behavior, and shares identifiable data including email addresses and purchase history with third-party advertising and analytics companies that may combine it with their own data for audience targeting. Verizon-installed software—including apps that do not appear as screen icons—may run on your device over Wi-Fi even when the device is deactivated, and Verizon and its service providers may monitor, record, and apply human-managed AI to your customer interactions. California residents have legally enumerated rights to know, access, delete, and correct their information and to limit use of sensitive personal information. One concrete action available to any user: set a Global Privacy Control signal on your browser—when you are not logged in or do not have an account, Verizon will stop third-party cookies, pixels, and similar tracking technology in response to that signal.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
4 important changes detected
14 versions captured · Latest change detected by ConductAtlas: September 2026
Verizon revised its privacy policy to clarify scope and update operational procedures. The policy now explicitly includes Visible as a covered brand under Verizon Value and adds Frontier internet customers …
View change record →Verizon expanded its privacy policy to cover Frontier customers following an acquisition or partnership, adding specific opt-out mechanisms and clarifying data-sharing practices. The updated terms now explicitly state that Verizon …
View change record →We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
“These companies may combine this information with information they collect elsewhere to determine whether you or someone with similar interests may fit into an audience that advertisers, including Verizon, are trying to reach...”
“This law provides you with the right to know what information we collect about you and how we use it, access and delete that information within certain limits, request that we correct information that you believe is inaccurate, limit the …”
“You have a right to inform us that you do not want your personal information sold or shared. California law defines "sale or sharing" to include sharing personal information for monetary or other valuable consideration...”
“Our Custom Experience program uses information about sites you visit and apps you use on your mobile device to help us better personalize our communications with you, give you more relevant product and service recommendations...”
“Some apps installed or updated on your device in this way do not appear as icons on your device screen because of their limited utility and may operate on your device when it is connected to Wi-Fi, even if the …”
“When you communicate with us, we and our service providers may monitor or record the interaction and use artificial intelligence managed by humans to help us better serve you; to personalize your experiences; to train or otherwise support employees...”
“We may disclose, or allow certain third-party advertising and analytics companies to collect personal information such as your email address, information about your purchase of products and services from us, and information about your activity on our sites and in …”
“If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you …”
“We install system software on some wireless devices which may: collect information about network and device conditions including location, battery life and apps on the device.”
“Certain Verizon Value brands share information that identifies you with our partner, Prove, who verifies your identity to facilitate your interactions with third parties, such as banks. Our partner also uses the information we share to assist third parties with …”
“We also honor Global Privacy Control opt out preference signals you may set on your browser. If you are not logged in or don't have an account and use a GPC on your visit to one of our websites, we …”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
Verizon has updated this document before. Monitor includes alerts from a daily check, structured change summaries, and monitoring for up to 20 platforms.
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