Verizon Privacy Policy

This document explains what personal information Verizon collects about you—including sensitive data like Social Security Numbers, biometric identifiers, your location, and your mobile browsing and app activity—how Verizon uses it, and who it shares it with, including advertising and analytics companies. Verizon may have software running on your device, even when deactivated, that you cannot see, and your calls or chats with Verizon may be recorded and processed by AI. You have the right to access, delete, and correct your information, to opt out of the sale or sharing of your data, and to use a Global Privacy Control browser signal to stop third-party tracking when you are not logged in.

The Verizon Privacy Policy establishes the categories of personal information Verizon collects—including biometric identifiers, government-issued identification numbers, location data, device app inventories, and behavioral data such as sites visited and apps used—along with the purposes for which that information is used and the parties with whom it is shared. The document discloses that Verizon-installed system software and non-visible applications may collect data from devices, including on deactivated devices connected to Wi-Fi, and that customer interactions may be monitored, recorded, and analyzed using human-managed artificial intelligence. Verizon may share personal information, including email addresses, purchase history, and site and app activity, with third-party advertising and analytics companies, and advertising companies receiving that data may combine it with their own data for audience-targeting purposes. Users hold rights to know, access, delete, correct, and limit the use of their personal information, and to opt out of the sale or sharing of their personal information; Verizon also honors Global Privacy Control signals for users who are not logged in. Policy changes that constitute a materially different use or disclosure of personally identifying information trigger a user-choice obligation.

Verizon collects a broad range of personal information, including highly sensitive data such as biometric identifiers, Social Security Numbers, location, and mobile browsing behavior, and shares identifiable data including email addresses and purchase history with third-party advertising and analytics companies that may combine it with their own data for audience targeting. Verizon-installed software—including apps that do not appear as screen icons—may run on your device over Wi-Fi even when the device is deactivated, and Verizon and its service providers may monitor, record, and apply human-managed AI to your customer interactions. California residents have legally enumerated rights to know, access, delete, and correct their information and to limit use of sensitive personal information. One concrete action available to any user: set a Global Privacy Control signal on your browser—when you are not logged in or do not have an account, Verizon will stop third-party cookies, pixels, and similar tracking technology in response to that signal.