Verizon Privacy Policy (Summary)

This document is Verizon's consumer-facing Privacy Policy, governing the collection, use, and sharing of personal information across Verizon's wireless, broadband, and digital services, with stated legal bases including consent, contractual necessity, and legitimate business interest. The policy states that Verizon collects network usage data, device identifiers, location information, financial and payment data, health and biometric data (in limited contexts), browsing and app usage history, and information from third-party sources; the terms authorize use of this data for service delivery, marketing, analytics, and sharing with advertising partners, service providers, and affiliates. The policy discloses a Custom Experience and Custom Experience Plus program that uses network data including URLs visited and app usage to build customer profiles for advertising, with opt-out available, and separately discloses participation in industry-wide advertising programs using device identifiers and location data. The policy engages the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents, the Federal Communications Commission (FCC) customer proprietary network information (CPNI) rules applicable to telecommunications carriers, and general FTC consumer protection frameworks; state-specific rights including deletion, correction, and portability are described, with enforcement dependency on jurisdiction. Material compliance considerations include Verizon's status as a telecommunications carrier subject to CPNI obligations, the breadth of data collected and shared across affiliated and unaffiliated entities, and the layered opt-out architecture that requires separate actions to limit different categories of data use.