A cloud communications platform that provides APIs and tools for businesses to integrate voice, messaging, video, and email capabilities into their applications and services. The company enables developers to build communication features like SMS notifications, voice calls, and video conferencing directly into software products. Their policies are significant for consumers because personal communications data flows through their infrastructure when businesses use Twilio's services to reach customers.
High — provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium — provisions worth knowing about but with partial protections or limited scope. Low — standard terms with minimal consumer impact.
This provision places full accountability for account activity on the customer, including unauthorized third-party use, which means customers bear compliance and financial risk for how others use the…
This provision transfers significant financial and legal risk to the customer, requiring the customer to cover Twilio's defense costs and liability for claims arising from the customer's use of the p…
The notice authorizes cross-site behavioral tracking by multiple third-party vendors, meaning your activity on Twilio's website may be used to serve you ads on other websites and applications.
The provision establishes the operational scope of data sharing across Twilio's service ecosystem and third-party partners. By characterizing certain sharing as a potential 'sale' or 'sharing' under …
This allocation of responsibility establishes that Twilio operates as a messaging infrastructure provider without monitoring obligations for customer-side regulatory compliance. The provision defines…
This is Twilio's Website Privacy Notice, covering how Twilio collects and uses personal information from visitors to twilio.com, including identifiers, device data, browsing activity, and data captured through cookies and …
This agreement establishes the terms governing use of Twilio's communications platform and APIs for sending messages, making calls, and building communication applications. The agreement assigns to the customer responsibility for …
Twilio added two new disclosures to its Privacy Notice on May 22, 2026. First, the policy now explicitly states that Twilio Inc. is subject to FTC investigatory and enforcement powers. …
View change record →Twilio updated its privacy notice on May 19, 2026 to provide more explicit detail about its Data Privacy Framework (DPF) compliance and certification. The revised language states that Twilio Inc. …
View change record →Twilio updated its Terms of Service on May 9, 2026, making substantial changes to dispute resolution procedures for Mexico-based customers and removing arbitration provisions for Mexico from its general arbitration …
View change record →Twilio updated its Terms of Service on April 19, 2026 to expand the geographic scope of service entities, add new Mexico and Brazil-specific entities to the agreement, and clarify how …
View change record →Twilio updated its Terms of Service on April 10, 2026 to reflect new regional entity assignments and clarifications to service definitions. The revised terms now direct customers in Mexico and …
View change record →ConductAtlas tracks 2 Twilio documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.
Twilio has made 13 policy changes in the past 12 months across the documents ConductAtlas tracks.
ConductAtlas has classified 52 provisions across Twilio's tracked documents. 13 are rated high severity, 29 medium, and 10 low.
Yes. Monitor subscribers ($19/month) can add Twilio to their watchlist and receive same-day email alerts whenever any tracked document changes.