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A cloud communications platform that provides APIs and tools for businesses to integrate voice, messaging, video, and email capabilities into their applications and services. The company enables developers to build communication features like SMS notifications, voice calls, and video conferencing directly into software products. Their policies are significant for consumers because personal communications data flows through their infrastructure when businesses use Twilio's services to reach customers.
High, provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium, provisions worth knowing about but with partial protections or limited scope. Low, standard terms with minimal consumer impact.
This prohibition prevents customers from commercialising or redistributing Twilio's services independently, while preserving the ability to pass services through to End Users.
This means Twilio Inc. can process customer personal data as a sub-processor even when it is not the direct contracting party, which affects the chain of data processing responsibility and applicable…
Customers who have not selected a regional data arrangement should expect their account and service usage data to be processed in the United States, with the legal and compliance implications that en…
Regional data residency is not absolute; Twilio retains the ability to move Customer Content outside the selected region when investigating fraud or abuse, which is a meaningful limitation on the reg…
The duration of personal data processing by sub-processors is directly linked to both active service use and contractually agreed retention periods, meaning data is not automatically deleted upon sto…
This document lists the third-party companies Twilio uses to process customer data and explains the rules those companies must follow. Your data is processed for as long as you use …
Twilio's Privacy Notice explains how Twilio collects and uses your personal data—including the actual content of communications like emails and texts—to deliver its services, detect fraud, and build unified profiles …
This document sets the rules for using Twilio's services: Twilio must deliver the services and meet its SLA, and you are solely responsible for everything that happens under your account. …
Twilio added two new disclosures to its Privacy Notice on May 22, 2026. First, the policy now explicitly states that Twilio Inc. is subject to FTC investigatory and enforcement powers. …
View change record →Twilio updated its privacy notice on May 19, 2026 to provide more explicit detail about its Data Privacy Framework (DPF) compliance and certification. The revised language states that Twilio Inc. …
View change record →Twilio updated its Terms of Service on May 9, 2026, making substantial changes to dispute resolution procedures for Mexico-based customers and removing arbitration provisions for Mexico from its general arbitration …
View change record →Twilio updated its Terms of Service on April 19, 2026 to expand the geographic scope of service entities, add new Mexico and Brazil-specific entities to the agreement, and clarify how …
View change record →Twilio updated its Terms of Service on April 10, 2026 to reflect new regional entity assignments and clarifications to service definitions. The revised terms now direct customers in Mexico and …
View change record →ConductAtlas tracks 3 Twilio documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.
Twilio has made 16 policy changes in the past 12 months across the documents ConductAtlas tracks.
ConductAtlas has classified 80 provisions across Twilio's tracked documents. 21 are rated high severity, 47 medium, and 12 low.
Yes. Monitor subscribers ($4.99/month) can add Twilio to their watchlist and receive same-day email alerts whenever any tracked document changes.