Version history

Twilio revised its Terms of Service in an update detected on September 2, 2026. The change makes two modifications: it adds a statement that the Terms are available in Spanish (Mexico), Portuguese (Brazil), Japanese, and Hungarian for reference purposes; and it restructures the arbitration venue clause by removing an unnecessary parenthetical, clarifying that arbitration for users outside the EEA, UK, Switzerland, Andorra, Vatican City, Monaco, Turkey, Albania, and Nigeria occurs in San Francisco, California. The revised language does not materially alter where arbitration takes place or which users are subject to which venue—it is a clarification of existing geographic scope.

Twilio's Terms of Service were updated to expand the geographic scope of jurisdictions covered by its contractual framework. The updated terms add Albania and Nigeria to the list of countries whose customers fall under specific governing law and dispute resolution provisions. Previously, customers in these countries would have been categorized under the default framework (State of California governing law, San Francisco courts, or San Francisco arbitration). Under the revised language, customers domiciled or registered in Albania or Nigeria now fall under the England and Wales governing law framework, with disputes handled by courts in London or arbitration in London.

Twilio removed two references from its Terms of Service navigation and index on July 3, 2026. The document previously listed 'GDPR Customer Data Protection Addendum' and 'Supplier Data Protection Addendum' as separate line items in the legal terms navigation; the updated version consolidates these into single references titled 'Customer Data Protection Addendum' and 'Supplier Data Protection Addendum' without the regulatory prefix. This is a structural reorganization of how data protection documentation is presented in the terms index, with no apparent change to the underlying data protection agreements themselves.

Twilio updated its Terms of Service on May 9, 2026, making substantial changes to dispute resolution procedures for Mexico-based customers and removing arbitration provisions for Mexico from its general arbitration venue section. The agreement previously established arbitration venues for Japan; these provisions now apply to Mexico instead. For Mexico-domiciled customers, the updated terms replace mandatory arbitration in San Francisco with a 30-day good faith negotiation period followed by binding arbitration under Centro de Arbitraje de México rules in Mexico City, and explicitly exclude Mexican consumer protection law from applying to the commercial relationship.

Twilio added a new terms document reference to its table of contents on May 1, 2026. The change adds 'Twilio Messaging Campaign Terms' as a distinct legal agreement governing Twilio's messaging campaign services. This makes explicit that separate terms apply to that product line, requiring users to review an additional document when using those specific features.

Twilio updated its Terms of Service on April 19, 2026 to expand the geographic scope of service entities, add new Mexico and Brazil-specific entities to the agreement, and clarify how orders can be placed through online self-service workflows in addition to traditional ordering documents. The agreement also removed a prior assurance that Twilio would not materially decrease overall service functionality, replacing it with a simpler statement that services may change over time. Additionally, Twilio added a recommendation that customers download and save a PDF copy of the terms.

Twilio updated its Terms of Service on April 10, 2026 to reflect new regional entity assignments and clarifications to service definitions. The revised terms now direct customers in Mexico and Brazil to separate Twilio regional entities (CISA Telecomunicaciones in Mexico and Teravoz Telecom in Brazil) rather than routing them to Twilio Inc., and expanded the definition of Order Form to explicitly include online self-service purchases alongside traditional ordering documents. The terms also removed a prior commitment that Twilio would not materially decrease overall service functionality, replacing it with a simpler statement that services may change over time.