Version History

• May 9, 2026 v1 medium
  Twilio updated its Terms of Service on May 9, 2026, making substantial changes to dispute resolution procedures for Mexico-based customers and removing arbitration provisions for Mexico from its general arbitration venue section. The agreement previously established arbitration venues for Japan; these provisions now apply to Mexico instead. For Mexico-domiciled customers, the updated terms replace mandatory arbitration in San Francisco with a 30-day good faith negotiation period followed by binding arbitration under Centro de Arbitraje de México rules in Mexico City, and explicitly exclude Mexican consumer protection law from applying to the commercial relationship.
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• May 1, 2026 v1 low
  Twilio added a new terms document reference to its table of contents on May 1, 2026. The change adds 'Twilio Messaging Campaign Terms' as a distinct legal agreement governing Twilio's messaging campaign services. This makes explicit that separate terms apply to that product line, requiring users to review an additional document when using those specific features.
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• April 19, 2026 v1 medium
  Twilio updated its Terms of Service on April 19, 2026 to expand the geographic scope of service entities, add new Mexico and Brazil-specific entities to the agreement, and clarify how orders can be placed through online self-service workflows in addition to traditional ordering documents. The agreement also removed a prior assurance that Twilio would not materially decrease overall service functionality, replacing it with a simpler statement that services may change over time. Additionally, Twilio added a recommendation that customers download and save a PDF copy of the terms.
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• April 10, 2026 v1 medium
  Twilio updated its Terms of Service on April 10, 2026 to reflect new regional entity assignments and clarifications to service definitions. The revised terms now direct customers in Mexico and Brazil to separate Twilio regional entities (CISA Telecomunicaciones in Mexico and Teravoz Telecom in Brazil) rather than routing them to Twilio Inc., and expanded the definition of Order Form to explicitly include online self-service purchases alongside traditional ordering documents. The terms also removed a prior commitment that Twilio would not materially decrease overall service functionality, replacing it with a simpler statement that services may change over time.
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• March 19, 2026 v1 medium
  Initial snapshot — monitoring begins
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