A cloud communications platform that provides APIs and tools for businesses to integrate voice, messaging, video, and email capabilities into their applications and services. The company enables developers to build communication features like SMS notifications, voice calls, and video conferencing directly into software products. Their policies are significant for consumers because personal communications data flows through their infrastructure when businesses use Twilio's services to reach customers.
Higher = more protective of you, the user/customer — a deliberately user-protective lens, not a universal “good vs bad” score. Computed algorithmically from Twilio’s cited governance stances; no dimension we haven’t confidently read is ever counted against the score. Free, reproducible, and never purchasable.
Twilio's retained liability for third-party DPF violations means individuals have a direct claim against Twilio even when the violation is committed by a downstream third party, subject to Twilio's a…
This prohibition prevents customers from commercialising or redistributing Twilio's services independently, while preserving the ability to pass services through to End Users.
This means Twilio Inc. can process customer personal data as a sub-processor even when it is not the direct contracting party, which affects the chain of data processing responsibility and applicable…
Customers who have not selected a regional data arrangement should expect their account and service usage data to be processed in the United States, with the legal and compliance implications that en…
Regional data residency is not absolute; Twilio retains the ability to move Customer Content outside the selected region when investigating fraud or abuse, which is a meaningful limitation on the reg…
This document lists the third-party companies Twilio uses to process customer data and explains the rules those companies must follow. Your data is processed for as long as you use …
Twilio's Privacy Notice explains how Twilio collects and uses your personal data—including the actual content of communications like emails and texts—to deliver its services, detect fraud, and build unified profiles …
This document sets the rules for using Twilio's services: Twilio must deliver the services and meet its SLA, and you are solely responsible for everything that happens under your account. …
Twilio expanded its Data Privacy Framework (DPF) disclosures to explicitly state that it and its subsidiary Stytch Inc. are certified under the EU-U.S., UK, and Swiss-U.S. DPF frameworks, and that …
View change record →Twilio revised its Terms of Service to add new regional entities for Mexico and Brazil, clarify that Order Forms now include online self-service purchases, restrict credit card payments once monthly …
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
ConductAtlas tracks 3 Twilio documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.
Twilio has made 3 policy changes in the past 12 months across the documents ConductAtlas tracks.
ConductAtlas has classified 11 provisions across Twilio's tracked documents.
Yes. Monitor subscribers ($4.99/month) can add Twilio to their watchlist and receive an email alert after the daily check that finds a change to a tracked document. We check daily where we can, and show you where we can't.