Twilio Privacy Notice

This document is Twilio's Website Privacy Notice, governing the collection, use, and disclosure of personal information from visitors to Twilio's website and individuals who interact with Twilio in a business development context, with stated legal bases including consent, legitimate interests, and contractual necessity depending on jurisdiction. The notice states that Twilio collects identifiers (name, email, phone number, company name), device and usage data (IP address, browser type, operating system, pages visited, clickstream data), location-derived data, and inferred preferences, and the terms authorize sharing this information with advertising, analytics, marketing, and operational service providers as well as corporate affiliates. The notice describes a broad behavioral advertising and analytics ecosystem, including use of cookies, pixel tags, and third-party tracking technologies from vendors such as Google Tag Manager, Adobe Launch, Segment, and Visual Website Optimizer, which is operationally consistent with enterprise SaaS marketing practices though the scope of third-party data sharing may warrant review under applicable privacy frameworks. The notice engages GDPR and UK GDPR for EU and UK residents, CCPA and CPRA for California residents, and references additional state privacy laws, with Twilio asserting it does not sell personal information in the CCPA sense but acknowledging that sharing for targeted advertising may constitute a sale or sharing under certain state laws. Material compliance considerations include the adequacy of consent mechanisms for cookie-based tracking, the sufficiency of the legitimate interests basis under GDPR for marketing processing, and the scope of data subject rights disclosures across jurisdictions, all of which depend on enforcement context and applicable law.