How Twilio's governance documents and clauses have shifted over time, by document, provision, and change direction.
Twilio has made 2 significant policy changes since monitoring began in March 2026 (7 mo). 1 was negative for consumers, primarily involving cross border transfer change. 1 was positive, strengthening consumer protections.
Twilio's Privacy Notice explains how Twilio collects and uses your personal data—including the actual content of communications like emails and texts—to deliver its services, detect fraud, and build unified profiles …
This document sets the rules for using Twilio's services: Twilio must deliver the services and meet its SLA, and you are solely responsible for everything that happens under your account. …