Twilio Terms of Service

This document governs access to and use of Twilio's communications platform services, establishing a contractual relationship between Twilio Inc. and its customers (referred to as 'you') on the basis of binding terms that customers accept by using the services. The agreement states that customers are responsible for all use of the services under their accounts, authorizes Twilio to suspend or terminate accounts for violations of its Acceptable Use Policy, and requires customers to indemnify Twilio against third-party claims arising from customer use of the services. The terms include provisions that assert broad customer responsibility for end-user conduct, require disputes to be resolved through binding individual arbitration with a class action waiver, and permit Twilio to modify pricing and terms with notice periods that may be as short as 30 days. The document engages GDPR and CCPA frameworks through its data processing addendum references and privacy policy incorporation, with heightened compliance obligations for EU/EEA customers and California residents; Twilio's role as a communications infrastructure provider also implicates TCPA and FCC regulations depending on how customers deploy the services. Material compliance considerations include customer obligations to obtain end-user consent for communications sent via the platform, the allocation of regulatory risk to customers for downstream use of Twilio APIs, and the need for data processing agreements where Twilio processes personal data on behalf of customers.