You give Twilio a license to use your content to operate the services, but Twilio does not claim ownership of your content.
This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision grants Twilio operational rights over customer content including the ability to host, copy, and transmit it, though the license is limited to what is necessary to provide the services and Twilio does not assert ownership.
The updated terms establish a different dispute resolution process for customers domiciled or registered in Mexico. Previously, Mexico was subject to the standard arbitration venue clause routing dis…
The updated terms establish two new regional service entities: CISA Telecomunicaciones for Mexico and Teravoz Telecom for Brazil, meaning customers in those jurisdictions will contract with the local…
The updated terms now route Twilio service agreements for Mexico and Brazil customers to new regional entities rather than Twilio Inc., which may affect service delivery, dispute resolution venue, an…
Business customers and developers retain ownership of their content and data, but grant Twilio a license to process that content as needed to deliver the services; the license is described as limited to service delivery purposes.
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By submitting Content to Shopify, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later deve...
You grant Synthesia a non-exclusive, worldwide, royalty-free license to use, host, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display Customer Content solely to the extent necessary to provide the Services and as otherwise permitted under this Agreeme...
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"You grant Twilio a worldwide, non-exclusive, royalty-free license to host, copy, transmit, and display Customer Content as necessary for Twilio to provide the Services in accordance with this Agreement. Subject to the limited licenses granted herein, Twilio acquires no right, title or interest in or to your Customer Content.— Excerpt from Twilio's Twilio Terms of Service
(1) REGULATORY LANDSCAPE: The license grant to Twilio to process customer content implicates GDPR data processing requirements where content includes personal data of EU/EEA individuals. A Data Processing Addendum is typically required to govern Twilio's processing of personal data under this license. CCPA service provider obligations are also relevant for California personal data. (2) GOVERNANCE EXPOSURE: Low to Medium. The license is described as limited to service delivery purposes, which is standard in cloud service agreements. The key compliance question is whether the Data Processing Addendum adequately governs personal data processed under this license grant. (3) JURISDICTION FLAGS: GDPR requires that any processing of EU personal data by Twilio as a processor be governed by a formal data processing agreement including the specific requirements of Article 28. Customers without an executed DPA with Twilio may be in non-compliance with GDPR obligations. (4) CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should confirm that a Twilio Data Processing Addendum is in place where applicable. The DPA should address sub-processor disclosure, data subject rights facilitation, breach notification, and data deletion obligations. (5) COMPLIANCE CONSIDERATIONS: Legal teams should conduct a data mapping exercise to identify what personal data flows through Twilio and confirm that the applicable legal basis for processing is documented. Where Twilio is used for sensitive communications, the DPA terms should be reviewed against the sensitivity of the data involved.
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This provision grants Twilio operational rights over customer content including the ability to host, copy, and transmit it, though the license is limited to what is necessary to provide the services and Twilio does not assert ownership.
Business customers and developers retain ownership of their content and data, but grant Twilio a license to process that content as needed to deliver the services; the license is described as limited to service delivery purposes.
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