High — provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium — provisions worth knowing about but with partial protections or limited scope. Low — standard terms with minimal consumer impact.
The terms establish that personal data processing is governed by a separately incorporated DPA, which is the operative compliance instrument for GDPR and CCPA obligations; customers must review and u…
The terms require customers to bear Twilio's defense costs and any resulting liability for third-party claims connected to customer data, customer products, or alleged intellectual property infringem…
The terms assert that Twilio's maximum financial exposure is limited to twelve months of fees paid, regardless of the actual magnitude of harm suffered by the customer, which may be significantly low…
The provision defines the scope and mechanics of data handling within Segment's platform infrastructure. It establishes the operational framework under which customer data is processed and classified…
This provision establishes that Segment analytics tracking operates through an initialization mechanism that bypasses typical consent-gating requirements. The operational significance is that analyti…
This is Twilio's Website Privacy Notice, covering how Twilio collects and uses personal data from visitors to twilio.com, including identifiers, contact details, device information, browsing activity, IP addresses, and inferred …
This document establishes the Terms of Service for Segment, a customer data platform operated by Twilio, covering use of Segment's data collection, processing, and activation services. The agreement limits Twilio's …
Segment updated its privacy policy on May 22, 2026 to add two new provisions and clarify one existing process. The company added explicit notice that Twilio Inc. (Segment's parent company) …
View change record →Segment updated its privacy policy on May 19, 2026 to provide more detailed disclosure of its Data Privacy Framework (DPF) compliance certifications and mechanisms. The policy now explicitly states that …
View change record →Segment updated its Terms of Service on May 9, 2026, removing Mexico-specific terms from Section 10.5 and replacing Japan-specific dispute resolution and verification requirements with new Mexico-specific provisions. The updated …
View change record →Segment updated its Terms of Service on May 5, 2026 to restructure dispute resolution and country-specific terms. The agreement previously designated Mexico as a jurisdiction subject to specific dispute resolution …
View change record →ConductAtlas tracks 2 Segment documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.
Segment has made 4 policy changes in the past 12 months across the documents ConductAtlas tracks.
ConductAtlas has classified 26 provisions across Segment's tracked documents. 9 are rated high severity, 16 medium, and 1 low.
Yes. Monitor subscribers ($19/month) can add Segment to their watchlist and receive same-day email alerts whenever any tracked document changes.