Instacart Terms of Service (Superseded Capture)

These are the rules for using Instacart's platform. Most importantly, U.S. users must resolve disputes through binding individual arbitration rather than in court, though you have 30 days from first acceptance to opt out by emailing arbitration-opt-out@instacart.com. Your Instacart+ membership renews and is charged automatically each term unless you cancel, and refunds on annual fees are only available within the first 5 days if you haven't used any benefits.

This document establishes the terms governing user access to and use of Instacart's Services, imposing binding arbitration for U.S. residents (with a 30-day opt-out window), a mandatory 60-day informal resolution period before formal proceedings, and a class and representative action waiver whose enforceability is reserved for judicial determination. Instacart caps its total aggregate liability at the greater of $100 or amounts paid in the 12 months preceding a claim, and excludes indirect, incidental, special, punitive, exemplary, and consequential damages, as well as physical-injury damages, for itself and its retail partners, licensors, and suppliers. The document further requires users to assume all risks of and release all claims arising from Unattended Delivery, to indemnify Instacart and Retailers against losses and expenses connected to user conduct, and prohibits any use of Services or derived outputs to build or improve AI or machine-learning systems. Instacart+ memberships automatically renew and are charged at the applicable rate unless canceled, with refunds of annual fees available only within 5 calendar days of a term start if no Instacart+ benefits were used.

As a user, your ability to sue Instacart in court or join a class action is eliminated by default for nearly all disputes — Instacart's total financial liability to you is capped at the greater of $100 or your payments in the prior 12 months, and indirect or consequential damages are excluded entirely. If you choose Unattended Delivery, you assume all associated risks and waive all related claims against Instacart and its delivery providers. You cannot use anything from the platform to train or improve AI systems. One concrete action available to you: if you want to preserve the right to litigate in court, you must email arbitration-opt-out@instacart.com within 30 days of first accepting the Terms.