This analysis describes what Instacart's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
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Subscription service fees may be subject to tax and are non-refundable except as expressly set forth in this section.
All purchases of DashPass Gift Subscriptions are final and non-refundable.
We will retain the Tap to Pay seller transaction fees you paid if a transaction is reversed or subject to a successful chargeback.
"Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.Excerpt from Instacart's Terms of Service (Superseded Capture)
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The clause states: “Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.”
ConductAtlas has identified this type of provision across 177 platforms. See the full comparison.
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