U.S. residents are required to resolve most disputes with Instacart through binding individual arbitration administered by the AAA under its Consumer Arbitration Rules, rather than through court proceedings, subject to limited exceptions for small claims and intellectual property injunctive relief.
This analysis describes what Instacart's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires U.S. residents to submit covered claims to binding arbitration on an individual basis, with the arbitrator holding exclusive authority to decide questions of arbitrability under the delegation clause, except for challenges to the class action waiver subsection. The Federal Arbitration Act governs interpretation and enforcement, preempting state arbitration laws to the extent permitted.
The agreement requires U.S. users to submit disputes to individual binding arbitration rather than court proceedings, with limited exceptions. Under this clause, users must also complete a 60-day informal dispute resolution process, including participation in an individual conference if requested, before initiating arbitration.
Cross-platform context
See how other platforms handle Mandatory Individual Arbitration (US) and similar clauses.
Compare across platforms →"If you live in the United States and a dispute is not resolved under Section 7.1, you and Instacart agree to resolve it through binding arbitration instead of in court, except as provided in Section 7.2.3 (Exceptions). ... This Arbitration Agreement covers any dispute, controversy, or claim between you and Instacart (together, "Claims"), including Claims that arose or involve facts or conduct that occurred before the Effective Date of these Terms (other than Claims that were already filed in arbitration or court before the Effective Date), as well as any disputes that may arise after the termination of these Terms.Excerpt from Instacart's Terms of Service (Superseded Capture)
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This provision requires U.S. residents to submit covered claims to binding arbitration on an individual basis, with the arbitrator holding exclusive authority to decide questions of arbitrability under the delegation clause, except for challenges to the class action waiver subsection. The Federal Arbitration Act governs interpretation and enforcement, preempting state arbitration laws to the extent permitted.
The agreement requires U.S. users to submit disputes to individual binding arbitration rather than court proceedings, with limited exceptions. Under this clause, users must also complete a 60-day informal dispute resolution process, including participation in an individual conference if requested, before initiating arbitration.
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