Provision record
Instacart · Instacart Terms of Service (Superseded Capture) · View original document ↗

Instacart+ Auto-Renewal and Non-Refundable Fees

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Document Record

What it is

Instacart+ memberships auto-renew unless canceled before the renewal date. Annual membership fees are refundable only within the first 5 calendar days of a term if no benefits have been used; monthly fees are non-refundable. Instacart may change fees before renewal, with notice, and may update any other membership terms with notice.

This analysis describes what Instacart's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision authorizes Instacart to charge any active payment method on file at renewal, including updated card information provided by card issuers through card-updater services, without requiring re-confirmation. The 5-day refund window for annual memberships is conditioned on zero benefit usage, which may be difficult to satisfy even for a single order placed in the renewal period.

Consumer impact (what this means for users)

The agreement authorizes automatic renewal charges to any active payment method on file, including card-updater-supplied updated card information. Annual membership fees are non-refundable after 5 calendar days from renewal, and monthly fees are non-refundable at any time; users may cancel Instacart+ at any time through the account management page to prevent future renewal charges.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Log into your Instacart account, navigate to 'Your Instacart+ Membership,' and select the 'Cancel Membership' link. Cancel before your renewal date to avoid the next charge. For annual memberships, cancellation within the first 5 calendar days of a new term (with no benefits used) may qualify for a refund.

Cross-platform context

See how other platforms handle Instacart+ Auto-Renewal and Non-Refundable Fees and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
UNLESS YOU CANCEL, YOUR INSTACART+ MEMBERSHIP WILL AUTOMATICALLY RENEW FOR THE MONTHLY OR ANNUAL TERM YOU SELECTED, AND THE APPLICABLE MEMBERSHIP FEE WILL BE AUTOMATICALLY CHARGED TO AN ACTIVE PAYMENT METHOD ON FILE IN YOUR ACCOUNT AT THE TIME OF RENEWAL (WITH PRIOR NOTICE TO THE EXTENT REQUIRED BY APPLICABLE LAW). YOU AUTHORIZE US TO CHARGE ANY ACTIVE PAYMENT METHOD ON FILE FOR EACH RENEWAL TERM UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. ... Annual memberships: If canceled within the first 5 calendar days of a paid term or renewal, you may receive a refund of the membership fee—but only if you have not used Instacart+ benefits during that period. Annual memberships canceled after the 5-day window are non-refundable, unless a refund is required by applicable law in the jurisdiction where you reside. Monthly memberships: Monthly membership fees are not refundable.

Excerpt from Instacart's Terms of Service (Superseded Capture)

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Instacart Terms of Service (Superseded Capture)
Entity
Instacart
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-074282
Document ID
CA-D-00559
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ae8ddec1a4b4cdd448758acc355b3f9ed11450c827847cdbe233cdbf85e7dfec
Analysis generated
July 12, 2026 15:13 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Instacart
Document: Instacart Terms of Service (Superseded Capture)
Record ID: CA-P-074282
Captured: 2026-07-12 15:13:44 UTC
SHA-256: ae8ddec1a4b4cdd4…
URL: https://conductatlas.com/platform/instacart/instacart-terms-of-service-superseded-capture/provision/CA-P-074282/instacart-auto-renewal-and-non-refundable-fees/
Accessed: Aug. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Instacart's Instacart+ Auto-Renewal and Non-Refundable Fees clause do?

This provision authorizes Instacart to charge any active payment method on file at renewal, including updated card information provided by card issuers through card-updater services, without requiring re-confirmation. The 5-day refund window for annual memberships is conditioned on zero benefit usage, which may be difficult to satisfy even for a single order placed in the renewal period.

How does this clause affect you?

The agreement authorizes automatic renewal charges to any active payment method on file, including card-updater-supplied updated card information. Annual membership fees are non-refundable after 5 calendar days from renewal, and monthly fees are non-refundable at any time; users may cancel Instacart+ at any time through the account management page to prevent future renewal charges.

Is ConductAtlas affiliated with Instacart?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Instacart.