Key Facts
Does AWS require at least 12 months' prior notice before discontinuing a material functionality that the customer is using?
AWS requires at least 12 months' prior notice before discontinuing a material functionality of a Service that is generally available to customers and that the customer is using.
Can customers retrieve their Content during the 30 days following the Termination Date if they have paid all amounts due?
AWS permits customers to retrieve their Content from the Services during the 30 days following the Termination Date, but only if the customer has paid all amounts due.
Will AWS defend the customer against third-party claims?
AWS will defend the customer and their employees, officers, and directors against any third-party claim alleging that the Services infringe or misappropriate that third party's intellectual property rights, and will pay the amount of any adverse final judgment or settlement.
Will AWS pay the amount of any adverse final judgment or settlement for claims alleging that the Services infringe intellectual property rights?
AWS will defend the customer and their employees, officers, and directors against any third-party claim alleging that the Services infringe or misappropriate that third party's intellectual property rights, and will pay the amount of any adverse final judgment or settlement.
How may AWS modify the Agreement?
AWS may modify the Agreement, including any Policies, at any time by posting a revised version on the AWS Site or by otherwise notifying the customer in accordance with Section 11.10.
What may AWS modify by posting a revised version on the AWS Site or by otherwise notifying the customer in accordance with Section 11.10?
AWS may modify the Agreement, including any Policies, at any time by posting a revised version on the AWS Site or by otherwise notifying the customer in accordance with Section 11.10.
May AWS suspend a customer's right to access the Services upon notice?
AWS may immediately suspend a customer's or End User's right to access or use any portion or all of the Services upon notice if AWS reasonably determines that the use poses a security risk.
Can AWS immediately suspend access if AWS reasonably determines that the use poses a security risk?
AWS may immediately suspend a customer's or End User's right to access or use any portion or all of the Services upon notice if AWS reasonably determines that the use poses a security risk.
When will AWS access or use customers' Content?
AWS will not access or use customers' Content except as necessary to maintain or provide the Services, or as necessary to comply with the law or a binding order of a governmental body.
Will AWS access customers' Content except as necessary to maintain or provide the Services?
AWS will not access or use customers' Content except as necessary to maintain or provide the Services, or as necessary to comply with the law or a binding order of a governmental body.
Summary
This agreement sets the rules for using AWS cloud services. AWS can change the agreement at any time by posting an update, and disputes must go to arbitration rather than court. If your account is terminated, you have 30 days to retrieve your data — but only if you have paid everything you owe AWS.
Analysis
The AWS Customer Agreement establishes the terms under which AWS provides cloud services to customers, defining material obligations and limitations on both sides. AWS commits to limiting access to customer Content to service maintenance, legal compliance, and binding governmental orders, and grants customers control over the geographic regions in which their Content is stored. AWS assumes defense and financial responsibility for third-party intellectual property claims against its Services, while customers bear full indemnification responsibility for third-party claims arising from their own or End Users' use. Aggregate liability for either party is capped at fees paid for the specific Services giving rise to the claim in the prior 12 months, disputes are resolved by binding arbitration with a small-claims exception, and AWS retains unilateral authority to modify the Agreement by posting a revised version or notifying customers, as well as to immediately suspend access upon notice when AWS reasonably determines a security risk exists.
What this means for you
As an AWS customer, you are responsible for all activity under your account regardless of who performed it, including employees, contractors, and End Users. AWS will not use your Content for purposes beyond maintaining the services or complying with legal obligations. You can control where your data is stored by selecting AWS regions, and that selection constitutes your consent to storage and transfer in those regions. If your account is terminated and you have an outstanding balance, you will be unable to retrieve your Content during the 30-day post-termination window. AWS must give you at least 12 months' advance notice before removing material functionality of a service you are using.
2 important changes detected
3 versions captured · Last updated: June 2026
What changed
AWS simplified its Mexico customer contracting rules on June 1, 2026. Previously, Mexico-based customers were routed to the Mexico AWS entity based on their payment method and address in two separate phases (January and February 2026). The updated terms consolidate this: as of June 1, 2026, all customers located in Mexico now contract with the Mexico-based AWS entity, eliminating the prior bifurcated approach.
Why this matters
The updated terms establish a single, simplified rule for Mexico-based customers: as of June 1, 2026, all customers located in Mexico contract with AWS's Mexico-based entity. This replaces the prior structure, which routed customers to the Mexico entity based on payment method and address in two separate phases (January and February 2026). The change consolidates which legal entity is party to the contract but does not state a change to service terms, availability, pricing, or obligations.
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What changed
AWS updated its Customer Agreement on May 19, 2026, making 39 additions, 15 removals, and 52 modifications across 309 sentences. The most material change was removal of a specific provision governing AWS India operations (formerly Amazon Internet Services Private Limited). The document also clarified tax withholding language and adjusted formatting in multiple sections, but the functional scope of customer obligations, service level commitments, and fee change procedures remains substantially intact.
Why this matters
The updated agreement removes a specific provision that previously governed AWS India operations (formerly Amazon Internet Services Private Limited), eliminating contractual language unique to that regional entity. Tax withholding language was clarified to explicitly state that AWS will provide tax forms as reasonably requested to reduce or eliminate withholding taxes on payments. The removal of the India-specific clause may affect customers in that jurisdiction by consolidating them under standard global agreement terms rather than a region-specific addendum. No action is required by users; the change takes effect as updated terms.
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Archival ProvenanceSource & Archival Record
Last Captured
June 2, 2026 21:10 UTC
Capture Method
Automated scheduled archival capture
Document ID
CA-D-000674
Version ID
CA-V-003352
SHA-256
9df8e129bfd7d38f49d5f527b5c87cb344da507e62f98112482fffa7af8bd0f0
✓ Snapshot stored
✓ Text extracted
✓ Change verified
✓ Hash verified