Provision record
AWS · AWS Customer Agreement · View original document ↗

No SLA credits during suspension period

Common · 289 of 343 platforms
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This analysis describes what AWS's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

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If any provisions from this Policy are in conflict with any applicable laws, such provisions will be replaced by provisions of the same purport that reflects the original intention of the provision, to the extent permissible under the applicable laws.

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▸ View Original Clause Language DOCUMENT RECORD
"
you will not be entitled to any service credits under the Service Level Agreements for any period of suspension.

Excerpt from AWS's Customer Agreement

Provision details

Document information
Document
AWS Customer Agreement
Entity
AWS
Date stated by the document
Aug. 14, 2026
As printed in AWS’s text (version CA-V-005926), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-005926, captured Aug. 19, 2026
Record ID
CA-P-057420
Document ID
CA-D-000674
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-005926)
d58b9945fc6343a3bbe1e06c3db8ccf41953f3e402578f43ea4ae658b87e6960
Analysis generated
July 9, 2026 05:40 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-005926, captured Aug. 19, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: AWS
Document: AWS Customer Agreement
Record ID: CA-P-057420
Version: CA-V-005926
Captured: 2026-08-19 01:26:33 UTC
SHA-256: d58b9945fc6343a3…
URL: https://conductatlas.com/platform/aws/aws-customer-agreement/provision/CA-P-057420/no-sla-credits-during-suspension-period/
Accessed: Nov. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does AWS's No SLA credits during suspension period clause do?

The clause states: “you will not be entitled to any service credits under the Service Level Agreements for any period of suspension.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.

Is ConductAtlas affiliated with AWS?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AWS.