This analysis describes what AWS's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Mandatory binding arbitration removes customers' default right to litigate disputes in court, with the only exception being small claims court for qualifying claims.
Interpretive note: The excerpt does not specify which AWS contracting entity or jurisdictions this arbitration clause applies to; the clause name references 'AWS Inc and specified contracting parties' but that detail is not present in the quoted language.
Customers cannot bring qualifying disputes against AWS in regular court; they must use binding arbitration unless the claim qualifies for small claims court and a party elects that forum.
How other platforms handle this
This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries and permitted assigns...
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"Disputes will be resolved by binding arbitration, rather than in court, except that either party may elect to proceed in small claims court if your claims qualify.Excerpt from AWS's Customer Agreement
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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Mandatory binding arbitration removes customers' default right to litigate disputes in court, with the only exception being small claims court for qualifying claims.
Customers cannot bring qualifying disputes against AWS in regular court; they must use binding arbitration unless the claim qualifies for small claims court and a party elects that forum.
ConductAtlas has identified this type of provision across 205 platforms. See the full comparison.
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