AWS updated its Customer Agreement on May 19, 2026, making 39 additions, 15 removals, and 52 modifications across 309 sentences. The most material change was removal of a specific provision governing AWS India operations (formerly Amazon Internet Services Private Limited). The document also clarified tax withholding language and adjusted formatting in multiple sections, but the functional scope of customer obligations, service level commitments, and fee change procedures remains substantially intact.
AWS India customers: Customers in India will now operate under the standard global AWS Customer Agreement rather than under a separate India-specific contract addendum.
The updated agreement removes a specific provision that previously governed AWS India operations (formerly Amazon Internet Services Private Limited), eliminating contractual language unique to that regional entity. Tax withholding language was clarified to explicitly state that AWS will provide tax forms as reasonably requested to reduce or eliminate withholding taxes on payments. The removal of the India-specific clause may affect customers in that jurisdiction by consolidating them under standard global agreement terms rather than a region-specific addendum. No action is required by users; the change takes effect as updated terms.
Removed the separate contractual framework that previously governed AWS India (formerly Amazon Internet Services Private Limited) operations; those customers now operate under standard global terms.
Clarified that AWS will provide tax forms as reasonably requested to reduce or eliminate withholding taxes on payments, consolidating prior language around tax obligations and forms.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
AWS removed a regional contract provision governing AWS India operations and clarified tax withholding procedures. For organizations with customers or operations in India using AWS services, the removal of India-specific contractual terms means those relationships …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-002186.
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