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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“Except as may be expressly stated in these Terms or in the Pricing and Payment Terms, all Fees must be paid in advance, payment obligations are non-cancelable once incurred (subject to any cancellation rights set forth in these Terms), and Fees paid are non-refundable.”
“We may, with or without prior notice, change the Service, stop providing the Service or features of the Service to you or to Users generally, or create usage limits for the Service.”
“We may, with or without prior notice, permanently terminate or temporarily suspend your access to your User Account and/or the Service without liability, with or without cause, and for any or no reason”
“We reserve the right to modify these Terms, and we will provide notice of material changes as described below.”
“THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION PROVISION IN SECTION 14.2 (THE "ARBITRATION AGREEMENT")...THAT REQUIRE, UNLESS YOU OPT OUT...THE EXCLUSIVE USE OF FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS”
“YOU WILL NOT BE ENTITLED TO RECEIVE ANY REFUND OR CREDIT FOR ANY SUCH CANCELLATION, SUSPENSION, OR TERMINATION, NOR FOR ANY UNUSED TIME ON YOUR SUBSCRIPTION, ANY PRE-PAYMENTS MADE IN CONNECTION WITH YOUR SUBSCRIPTION”
These terms govern your use of LlamaIndex's Service and set out what both you and LlamaIndex can and cannot do. The most significant practical consequences are that fees you pay are non-refundable and your account can be suspended or terminated at any time without notice or explanation. Unless you opt out, any dispute you have with LlamaIndex must be resolved through individual binding arbitration — not in court and not as part of a class action.
The LlamaIndex Terms of Service establish the substantive conditions under which users may access and use the Service, imposing binding financial, procedural, and intellectual property obligations on both parties. LlamaIndex retains broad unilateral discretion to modify, suspend, or terminate the Service or any user account at any time, with or without notice or cause, and without incurring liability. Users grant LlamaIndex a perpetual, irrevocable, transferable, worldwide, royalty-free license over all User Content, while expressly disclaiming any ownership of their accounts or data held on LlamaIndex's servers. All fees are non-refundable and non-cancelable once incurred, aggregate liability is capped at the greater of amounts paid or $100.00, and dispute resolution is channeled exclusively into individual binding arbitration with a waiver of jury trial and class action rights unless a user opts out. Users are prohibited from using any Service content, including metadata, for AI or machine learning training purposes or for natural-person identification technologies.
As a user, you do not own your account and have no rights to data LlamaIndex stores on its servers; your uploaded content is deleted from LlamaIndex's S3 storage within 48 hours of processing, so you cannot retrieve it after that window. Any fees you incur are locked in immediately — they cannot be cancelled and will not be refunded, including for unused subscription time if your account is suspended or terminated. By default, you are bound to resolve disputes with LlamaIndex exclusively through individual binding arbitration and have waived jury trial and class action rights; the Terms include an opt-out mechanism for the arbitration requirement, which you can exercise if you choose not to be bound by it.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
“Except as may be expressly stated in these Terms or in the Pricing and Payment Terms, all Fees must be paid in advance, payment obligations are non-cancelable once incurred (subject to any cancellation rights set forth in these Terms), and …”
“IN NO EVENT WILL ANY LLAMAINDEX INDEMNITEE BE LIABLE TO YOU FOR ANY CLAIMS...IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO US HEREUNDER OR ONE HUNDRED U.S. DOLLARS ($100.00), WHICHEVER IS GREATER.”
“We may, with or without prior notice, change the Service, stop providing the Service or features of the Service to you or to Users generally, or create usage limits for the Service.”
“We may, with or without prior notice, permanently terminate or temporarily suspend your access to your User Account and/or the Service without liability, with or without cause, and for any or no reason”
“We reserve the right to modify these Terms, and we will provide notice of material changes as described below.”
“THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION PROVISION IN SECTION 14.2 (THE "ARBITRATION AGREEMENT")...THAT REQUIRE, UNLESS YOU OPT OUT...THE EXCLUSIVE USE OF FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS”
“YOU WILL NOT BE ENTITLED TO RECEIVE ANY REFUND OR CREDIT FOR ANY SUCH CANCELLATION, SUSPENSION, OR TERMINATION, NOR FOR ANY UNUSED TIME ON YOUR SUBSCRIPTION, ANY PRE-PAYMENTS MADE IN CONNECTION WITH YOUR SUBSCRIPTION”
“LlamaIndex will only retain such User Content and other data provided by you in S3 for up to 48 hours after processing.”
“you hereby expressly grant...to LlamaIndex a fully paid, royalty-free, transferable, perpetual, irrevocable, non-exclusive, and worldwide license...to use, copy, reproduce, store, modify, publish...distribute, and syndicate such User Content”
“you do not own your User Account, nor do you possess any rights to data stored by or on behalf of LlamaIndex on the servers running the Service.”
“use any content available on or via the Service (including any caption information, keywords, or other metadata) for any machine learning and/or artificial intelligence training or development purposes, or for any technologies designed or intended for the identification of natural …”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
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