Provision record
LlamaIndex · LlamaIndex Terms of Service · View original document ↗

Account Termination Without Notice

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Document Record

What it is

The agreement authorizes LlamaIndex to permanently terminate or temporarily suspend any user's account and Service access at any time, with or without notice, with or without cause, and without liability. Users remain bound by these Terms following termination.

ⓘ

This analysis describes what LlamaIndex's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision grants LlamaIndex broad discretion to terminate or suspend access without notice, cause, or liability, which may affect organizational users who depend on the Service for operational workflows. The no-refund policy for termination means users may lose prepaid subscription value upon termination.

Consumer impact (what this means for users)

Under this clause, LlamaIndex may terminate or suspend a user's account at any time without prior notice or cause, and without incurring liability. The agreement states that users remain bound by these Terms following any termination, and the no-refund policy applies to termination scenarios.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Export Your Data
    Log in to your account at cloud.llamaindex.ai and export or download any User Content or data you wish to retain before any potential service disruption. The Terms do not specify a dedicated export mechanism, so users should retrieve data proactively through the Service interface.

Cross-platform context

See how other platforms handle Account Termination Without Notice and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
We may, with or without prior notice, permanently terminate or temporarily suspend your access to your User Account and/or the Service without liability, with or without cause, and for any or no reason, including if, in our sole determination, you violate any provision of these Terms. Upon their termination for any reason or no reason, you continue to be bound by these Terms.

Excerpt from LlamaIndex's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
LlamaIndex Terms of Service
Entity
LlamaIndex
Document last updated
May 12, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-074213
Document ID
CA-D-00806
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c4e029102eb46fbdfd63c1f819ca91433fd18e846a6de99d0db17a47e4adbb5d
Analysis generated
July 12, 2026 14:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: LlamaIndex
Document: LlamaIndex Terms of Service
Record ID: CA-P-074213
Captured: 2026-07-12 14:29:01 UTC
SHA-256: c4e029102eb46fbd…
URL: https://conductatlas.com/platform/llamaindex/llamaindex-terms-of-service/provision/CA-P-074213/account-termination-without-notice/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does LlamaIndex's Account Termination Without Notice clause do?

This provision grants LlamaIndex broad discretion to terminate or suspend access without notice, cause, or liability, which may affect organizational users who depend on the Service for operational workflows. The no-refund policy for termination means users may lose prepaid subscription value upon termination.

How does this clause affect you?

Under this clause, LlamaIndex may terminate or suspend a user's account at any time without prior notice or cause, and without incurring liability. The agreement states that users remain bound by these Terms following any termination, and the no-refund policy applies to termination scenarios.

Is ConductAtlas affiliated with LlamaIndex?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by LlamaIndex.