Provision record
LlamaIndex · LlamaIndex Terms of Service · View original document ↗

Automatic Weekly Subscription Billing

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Document Record

What it is

The agreement establishes that subscriptions are billed automatically on a weekly basis whenever a user's usage exceeds a defined threshold, and charges continue until the user cancels by contacting cancel@runllama.ai.

ⓘ

This analysis describes what LlamaIndex's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes a usage-triggered automatic billing cycle on a weekly basis, meaning charges can be incurred without a separate affirmative enrollment action each billing period once the threshold is exceeded. Cancellation requires affirmative action by emailing cancel@runllama.ai.

Consumer impact (what this means for users)

Under this clause, users are automatically charged on a weekly basis whenever their Service usage exceeds the defined threshold, and the agreement states that refunds are not available upon cancellation unless required by applicable law. Users wishing to stop charges must email cancel@runllama.ai.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Send an email to cancel@runllama.ai requesting cancellation of your subscription. You may cancel at any time; however, the agreement states no refunds will be issued for unused time or prior payments unless required by applicable law.

Cross-platform context

See how other platforms handle Automatic Weekly Subscription Billing and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
YOUR SUBSCRIPTION WILL AUTOMATICALLY BE CHARGED ON A WEEKLY BASIS, BASED ON THE PAYMENT AND PRICING TERMS, TO THE EXTENT YOU EXCEED THE THRESHOLD (EACH SUCH WEEK, A "SUBSCRIPTION TERM") UNLESS AND UNTIL YOU CANCEL THE APPLICABLE SUBSCRIPTION IN ACCORDANCE WITH THE CANCELLATION PROCEDURES IDENTIFIED IN SECTION 7.4(C) (CANCELLATION; REFUNDS)).

Excerpt from LlamaIndex's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
LlamaIndex Terms of Service
Entity
LlamaIndex
Document last updated
May 12, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-074209
Document ID
CA-D-00806
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c4e029102eb46fbdfd63c1f819ca91433fd18e846a6de99d0db17a47e4adbb5d
Analysis generated
July 12, 2026 14:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: LlamaIndex
Document: LlamaIndex Terms of Service
Record ID: CA-P-074209
Captured: 2026-07-12 14:29:01 UTC
SHA-256: c4e029102eb46fbd…
URL: https://conductatlas.com/platform/llamaindex/llamaindex-terms-of-service/provision/CA-P-074209/automatic-weekly-subscription-billing/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does LlamaIndex's Automatic Weekly Subscription Billing clause do?

This provision establishes a usage-triggered automatic billing cycle on a weekly basis, meaning charges can be incurred without a separate affirmative enrollment action each billing period once the threshold is exceeded. Cancellation requires affirmative action by emailing cancel@runllama.ai.

How does this clause affect you?

Under this clause, users are automatically charged on a weekly basis whenever their Service usage exceeds the defined threshold, and the agreement states that refunds are not available upon cancellation unless required by applicable law. Users wishing to stop charges must email cancel@runllama.ai.

Is ConductAtlas affiliated with LlamaIndex?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by LlamaIndex.