Provision record
LlamaIndex · LlamaIndex Terms of Service · View original document ↗

User Indemnification

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Document Record

What it is

The agreement requires users to defend and indemnify LlamaIndex and its affiliates, officers, and directors against all claims, damages, and legal fees arising from the user's access to the Service, violations of these Terms, User Content submitted, violations of third-party rights, and any use of the Service by third parties with the user's credentials.

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This analysis describes what LlamaIndex's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision creates a broad user-side indemnification obligation covering not only intentional violations but also third-party use of the user's account credentials, which may include unauthorized access scenarios. The obligation covers direct, indirect, incidental, and consequential damages as well as legal fees.

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Interpretive note: Enforceability of the indemnification obligation against individual consumers, particularly for third-party credential misuse scenarios, may vary by jurisdiction and be subject to unconscionability review.

Consumer impact (what this means for users)

Under this clause, users are required to cover LlamaIndex's legal costs and damages arising from claims connected to their use of the Service, their User Content, violations of applicable law or third-party rights, and any use of the Service by third parties who access it with the user's credentials. The agreement states this obligation extends to LlamaIndex's subsidiaries, affiliates, and individual officers and directors.

Cross-platform context

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▸ View Original Clause Language DOCUMENT RECORD
"
You will defend, indemnify, and hold us and our subsidiaries and affiliates, and our and their respective agents, suppliers, licensors, employees, contractors, officers, and directors (collectively, including LlamaIndex, the "LlamaIndex Indemnitees") harmless from and against any and all claims, damages (whether direct, indirect, incidental, consequential, or otherwise), obligations, losses, liabilities, costs, debts, and expenses (including, but not limited to, legal fees) arising from: (a) your access to and/or use of the Service; (b) your violation of any term of these Terms, including, without limitation, your breach of any of your representations and warranties set forth in these Terms; (c) your violation of any third-party right, including, without limitation, any privacy right or Intellectual Property Right; (d) your violation of any Applicable Law; (e) User Content or any content that is submitted via your User Account, including, without limitation, any misleading, false, or inaccurate information; (f) your willful misconduct; or (g) any third party's access to and/or use of the Service with your username(s), password(s), or other authentication credential(s).

Excerpt from LlamaIndex's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
LlamaIndex Terms of Service
Entity
LlamaIndex
Document last updated
May 12, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-074211
Document ID
CA-D-00806
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c4e029102eb46fbdfd63c1f819ca91433fd18e846a6de99d0db17a47e4adbb5d
Analysis generated
July 12, 2026 14:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: LlamaIndex
Document: LlamaIndex Terms of Service
Record ID: CA-P-074211
Captured: 2026-07-12 14:29:01 UTC
SHA-256: c4e029102eb46fbd…
URL: https://conductatlas.com/platform/llamaindex/llamaindex-terms-of-service/provision/CA-P-074211/user-indemnification/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does LlamaIndex's User Indemnification clause do?

This provision creates a broad user-side indemnification obligation covering not only intentional violations but also third-party use of the user's account credentials, which may include unauthorized access scenarios. The obligation covers direct, indirect, incidental, and consequential damages as well as legal fees.

How does this clause affect you?

Under this clause, users are required to cover LlamaIndex's legal costs and damages arising from claims connected to their use of the Service, their User Content, violations of applicable law or third-party rights, and any use of the Service by third parties who access it with the user's credentials. The agreement states this obligation extends to LlamaIndex's subsidiaries, affiliates, and …

Is ConductAtlas affiliated with LlamaIndex?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by LlamaIndex.