Provision record
LlamaIndex · LlamaIndex Terms of Service · View original document ↗

Fees Must Be Paid in Advance and Are Non-Refundable

High confidence Common · 220 of 343 platforms
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This analysis describes what LlamaIndex's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

Users assume immediate, locked-in financial liability upon incurring any Fee, with no ability to cancel payment obligations or recover amounts paid, subject only to any cancellation rights expressly stated elsewhere in the Terms.

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Interpretive note: The clause contains a parenthetical carve-out—'subject to any cancellation rights set forth in these Terms'—that qualifies the non-cancelable rule. This is recorded in omitted_material rather than the canonical claim because the carve-out references rights defined elsewhere and cannot be fully characterised from this excerpt alone.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

Users must pay all fees before using the service, and once a payment obligation is incurred it cannot be cancelled and the fee will not be returned.

How other platforms handle this

Anyscale

Fees for all prepaid committed Anyscale Services will be invoiced in full upon execution of the applicable Order Form;

Booking.com

Depending on which Flight you choose, you may be charged a service fee by us and/or the Third-Party Aggregator.

Smartsheet

Smartsheet will invoice subscription-based Online Service fees on an annual basis in advance.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Except as may be expressly stated in these Terms or in the Pricing and Payment Terms, all Fees must be paid in advance, payment obligations are non-cancelable once incurred (subject to any cancellation rights set forth in these Terms), and Fees paid are non-refundable.

Excerpt from LlamaIndex's Terms of Service

Provision details

Document information
Document
LlamaIndex Terms of Service
Entity
LlamaIndex
Date stated by the document
June 7, 2024
As printed in LlamaIndex’s text (version CA-V-007641), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-004733, captured July 11, 2026
Record ID
CA-P-073627
Document ID
CA-D-000806
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004733)
9a3b4ad97c4f7f896b68643148a401fdcb14513e48651e54472bf69564ce5df0
Analysis generated
July 12, 2026 14:29 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-004733, captured July 11, 2026 (checked Oct. 6, 2026)
Not the current version. The document's current version is CA-V-007641, captured Oct. 16, 2026; this clause has not been re-checked against it.
Citation Record
Entity: LlamaIndex
Document: LlamaIndex Terms of Service
Record ID: CA-P-073627
Version: CA-V-004733
Captured: 2026-07-11 13:43:49 UTC
SHA-256: 9a3b4ad97c4f7f89…
URL: https://conductatlas.com/platform/llamaindex/llamaindex-terms-of-service/provision/CA-P-073627/fees-must-be-paid-in-advance-and-are-non-refundable/
Accessed: Oct. 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

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Frequently Asked Questions

What does LlamaIndex's Fees Must Be Paid in Advance and Are Non-Refundable clause do?

Users assume immediate, locked-in financial liability upon incurring any Fee, with no ability to cancel payment obligations or recover amounts paid, subject only to any cancellation rights expressly stated elsewhere in the Terms.

How does this clause affect you?

Users must pay all fees before using the service, and once a payment obligation is incurred it cannot be cancelled and the fee will not be returned.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 220 platforms. See the full comparison.

Is ConductAtlas affiliated with LlamaIndex?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by LlamaIndex.