Provision record
DocuSign · DocuSign Terms and Conditions · View original document ↗

Mandatory Pre-Arbitration Informal Dispute Resolution

Common · 196 of 343 platforms
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This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Anyscale

You agree with us that, if either of us has concerns, we must first work together to resolve any dispute informally without resorting to legal action. You agree to contact us at legal@anyscale.com...

OpenAI

Before either of us files a claim against the other, we both agree to try to resolve the Dispute informally...If we are unable to resolve a Dispute within 60 days, either of us has the right to initiate arbitration.

Postman

The services of JAMS are provided at no cost to you.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If you have any dispute with us, you agree that before taking any formal action you will contact us at legal@docusign.com...good faith negotiations will be a condition to either party initiating a lawsuit or arbitration.

Excerpt from DocuSign's Terms and Conditions

Provision details

Document information
Document
DocuSign Terms and Conditions
Entity
DocuSign
Date stated by the document
Jan. 13, 2025
As printed in DocuSign’s text (version CA-V-000735), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-000735, captured April 19, 2026
Record ID
CA-P-031716
Document ID
CA-D-000197
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-000735)
c2cc21ebf763cbb746605891805ea0ef65b8bdf3fdbd1d9da137474b6221524a
Analysis generated
April 27, 2026 14:12 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-000735, captured April 19, 2026 (checked Oct. 6, 2026)
Citation Record
Entity: DocuSign
Document: DocuSign Terms and Conditions
Record ID: CA-P-031716
Version: CA-V-000735
Captured: 2026-04-19 06:14:59 UTC
SHA-256: c2cc21ebf763cbb7…
URL: https://conductatlas.com/platform/docusign/docusign-terms-and-conditions/provision/CA-P-031716/mandatory-pre-arbitration-informal-dispute-resolution/
Accessed: Oct. 24, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

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Frequently Asked Questions

What does DocuSign's Mandatory Pre-Arbitration Informal Dispute Resolution clause do?

The clause states: “If you have any dispute with us, you agree that before taking any formal action you will contact us at legal@docusign.com...good faith negotiations will be a condition to either party initiating a lawsuit or arbitration.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 196 platforms. See the full comparison.

Is ConductAtlas affiliated with DocuSign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.