This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Permanent data loss at trial end—with no recovery option absent a subscription purchase or prior export—creates a hard deadline that, if missed, results in irreversible loss of the customer's data.
Interpretive note: The excerpt contains an ellipsis after 'DOCUSIGN SERVICES,' which may indicate omitted conditions around what qualifies as data entered during a free trial.
If you do not purchase a subscription or export your data before your free trial ends, all data you entered during the trial will be permanently lost.
How other platforms handle this
We collect and keep personal data only as needed or allowed for the purposes set out in this Statement, based on the reason we collected the personal data in the first instance and what is permitted under the laws that apply to the processing.
if your Account is closed, you will no longer have access to information or material you kept on the Site and any content stored in your Account may be deleted, for which Upwork expressly disclaims liability.
We may retain your Personal Data for a period of time consistent with the original purpose of collection...or as long as required to fulfill our legal and/or regulatory obligations.
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"ANY DATA THAT A CUSTOMER ENTERS INTO THE DOCUSIGN SERVICES...DURING THE FREE TRIAL WILL BE PERMANENTLY LOST AT THE END OF THE TRIAL PERIOD UNLESS THE CUSTOMER: (a) PURCHASES A SUBSCRIPTION PLAN...OR (b) EXPORTS SUCH DATA— Excerpt from DocuSign's DocuSign Terms and Conditions
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Permanent data loss at trial end—with no recovery option absent a subscription purchase or prior export—creates a hard deadline that, if missed, results in irreversible loss of the customer's data.
If you do not purchase a subscription or export your data before your free trial ends, all data you entered during the trial will be permanently lost.
ConductAtlas has identified this type of provision across 275 platforms. See the full comparison.
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