Provision record
DocuSign · DocuSign Terms and Conditions · View original document ↗

Free Trial Data Lost If No Subscription Purchased

High confidence Common · 268 of 343 platforms

Key Facts · in the document’s own words

Will data be permanently lost unless the customer purchases a subscription plan or exports such data?
“ANY DATA THAT A CUSTOMER ENTERS INTO THE DOCUSIGN SERVICES...DURING THE FREE TRIAL WILL BE PERMANENTLY LOST AT THE END OF THE TRIAL PERIOD UNLESS THE CUSTOMER: (a) PURCHASES A SUBSCRIPTION PLAN...OR (b) EXPORTS SUCH DATA”
Version CA-V-000735, captured April 19, 2026 · live source ↗
Our reading, not the document’s words
DocuSign requires that any data entered into DocuSign Services during a free trial will be permanently lost at the end of the trial period unless the customer purchases a subscription plan or exports such data.
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This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

Permanent data loss at trial end—with no recovery option absent a subscription purchase or prior export—creates a hard deadline that, if missed, results in irreversible loss of the customer's data.

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Interpretive note: The excerpt contains an ellipsis after 'DOCUSIGN SERVICES,' which may indicate omitted conditions around what qualifies as data entered during a free trial.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

If you do not purchase a subscription or export your data before your free trial ends, all data you entered during the trial will be permanently lost.

How other platforms handle this

Kling AI

We will retain your Data for as long as necessary: (i) to achieve the purposes as set out in this Policy; (ii) as required by applicable laws and regulations, including any mandated retention periods...

Ford

We retain your personal information in an identifiable form for as long as necessary for the purposes set out in this Notice.

Target

ALPR Information is stored for approximately 30 days before it is permanently deleted unless the information is retained for investigative or legal purposes.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
ANY DATA THAT A CUSTOMER ENTERS INTO THE DOCUSIGN SERVICES...DURING THE FREE TRIAL WILL BE PERMANENTLY LOST AT THE END OF THE TRIAL PERIOD UNLESS THE CUSTOMER: (a) PURCHASES A SUBSCRIPTION PLAN...OR (b) EXPORTS SUCH DATA

Excerpt from DocuSign's Terms and Conditions

Provision details

Document information
Document
DocuSign Terms and Conditions
Entity
DocuSign
Date stated by the document
Jan. 13, 2025
As printed in DocuSign’s text (version CA-V-000735), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-000735, captured April 19, 2026
Record ID
CA-P-031633
Document ID
CA-D-000197
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-000735)
c2cc21ebf763cbb746605891805ea0ef65b8bdf3fdbd1d9da137474b6221524a
Analysis generated
April 27, 2026 14:12 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-000735, captured April 19, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: DocuSign
Document: DocuSign Terms and Conditions
Record ID: CA-P-031633
Version: CA-V-000735
Captured: 2026-04-19 06:14:59 UTC
SHA-256: c2cc21ebf763cbb7…
URL: https://conductatlas.com/platform/docusign/docusign-terms-and-conditions/provision/CA-P-031633/free-trial-data-lost-if-no-subscription-purchased/
Accessed: Nov. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

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Frequently Asked Questions

What does DocuSign's Free Trial Data Lost If No Subscription Purchased clause do?

Permanent data loss at trial end—with no recovery option absent a subscription purchase or prior export—creates a hard deadline that, if missed, results in irreversible loss of the customer's data.

How does this clause affect you?

If you do not purchase a subscription or export your data before your free trial ends, all data you entered during the trial will be permanently lost.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 268 platforms. See the full comparison.

Is ConductAtlas affiliated with DocuSign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.