Provision record
DocuSign · DocuSign Terms and Conditions · View original document ↗

AI Services Consent to Train on Customer Data

Medium confidence Common · 211 of 343 platforms

Key Facts · in the document’s own words

What may DocuSign's AI-integrated services include?
“Docusign Services that utilize or integrate with AI Services...may include consent to use Customer Data to improve Docusign Services and AI Services, including without limitation, to train artificial intelligence algorithms”
Version CA-V-000735, captured April 19, 2026 · live source ↗
Our reading, not the document’s words
DocuSign's AI-integrated services may include consent to use Customer Data to improve DocuSign Services and AI Services, including to train artificial intelligence algorithms.
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This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

Customer Data—which may include sensitive document content—may be used to train AI models under consent terms bundled into the AI-integrated services.

⚠

Interpretive note: The excerpt uses 'may include consent,' which is ambiguous as to whether consent is separately obtained, automatically bundled, or whether the user has already granted it by accepting the terms. The primary claim reflects the permissive framing without resolving that ambiguity.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

When using DocuSign services that integrate AI, your Customer Data may be used for AI training purposes under consent provisions embedded in those services.

How other platforms handle this

Mistral AI

...and (b) provide any reasonable information that is relevant to systemic risks assessment and mitigation to Mistral AI to allow Mistral AI to comply with its own obligations under the Applicable AI Laws.

Klaviyo

As between Customer and Klaviyo, and to the extent permitted by law, Customer (a) retains ownership of its Inputs and (b) owns all Outputs generated for its account. Klaviyo hereby assigns to Customer any rights it may have in such Outputs.

Hims & Hers

For example, when you communicate via the messaging platform, Hims & Hers may use AI to (i) help you make changes to your account or (ii) draft responses for customer care or for a qualified licensed healthcare professional to review.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Docusign Services that utilize or integrate with AI Services...may include consent to use Customer Data to improve Docusign Services and AI Services, including without limitation, to train artificial intelligence algorithms

Excerpt from DocuSign's Terms and Conditions

Provision details

Document information
Document
DocuSign Terms and Conditions
Entity
DocuSign
Date stated by the document
Jan. 13, 2025
As printed in DocuSign’s text (version CA-V-000735), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-000735, captured April 19, 2026
Record ID
CA-P-031594
Document ID
CA-D-000197
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-000735)
c2cc21ebf763cbb746605891805ea0ef65b8bdf3fdbd1d9da137474b6221524a
Analysis generated
April 27, 2026 14:12 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-000735, captured April 19, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: DocuSign
Document: DocuSign Terms and Conditions
Record ID: CA-P-031594
Version: CA-V-000735
Captured: 2026-04-19 06:14:59 UTC
SHA-256: c2cc21ebf763cbb7…
URL: https://conductatlas.com/platform/docusign/docusign-terms-and-conditions/provision/CA-P-031594/ai-services-consent-to-train-on-customer-data/
Accessed: Oct. 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

Related Analysis

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Frequently Asked Questions

What does DocuSign's AI Services Consent to Train on Customer Data clause do?

Customer Data—which may include sensitive document content—may be used to train AI models under consent terms bundled into the AI-integrated services.

How does this clause affect you?

When using DocuSign services that integrate AI, your Customer Data may be used for AI training purposes under consent provisions embedded in those services.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 211 platforms. See the full comparison.

Is ConductAtlas affiliated with DocuSign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.