This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The liability cap means that regardless of the magnitude of harm, DocuSign's financial exposure to any individual user is limited to a relatively small amount, potentially as low as $100.
Interpretive note: The excerpt contains ellipses, suggesting the full clause may include additional conditions or exceptions not reproduced here. The claim is limited to what the quoted language establishes.
No matter the nature or scale of a claim against DocuSign, the maximum amount you can recover is the greater of your prior 12 months of payments for the relevant service or $100.
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"OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE OF ACTION...WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO DOCUSIGN FOR THE DOCUSIGN SERVICE(S) GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTH PERIOD PRECEDING...OR $100, WHICHEVER IS GREATER.Excerpt from DocuSign's Terms and Conditions
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The liability cap means that regardless of the magnitude of harm, DocuSign's financial exposure to any individual user is limited to a relatively small amount, potentially as low as $100.
No matter the nature or scale of a claim against DocuSign, the maximum amount you can recover is the greater of your prior 12 months of payments for the relevant service or $100.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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