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"The first sentence of Section 4.4.5 (No Refunds) does not apply to the extent you have a refund right for Docusign Services that are not provided in conformity with these Terms or otherwise under applicable consumer protection lawExcerpt from DocuSign's Terms and Conditions
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The clause states: “The first sentence of Section 4.4.5 (No Refunds) does not apply to the extent you have a refund right for Docusign Services that are not provided in conformity with these Terms or otherwise under applicable consumer protection law”
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