Comcast Terms of Service

This is Comcast Xfinity's master service agreement that controls every aspect of your residential internet, TV, phone, and home security service — including how much you pay, how disputes are resolved, and what Comcast can do with your data. The single most important thing to know is that by continuing to use Xfinity services, you automatically agree to binding arbitration and waive your right to sue Comcast in court as part of a class action — which means you cannot join other customers in a lawsuit against them. If you want to opt out of arbitration, you must do so in writing within 30 days of first becoming subject to the arbitration provision.

This document is the Xfinity Residential Subscriber Agreement governing Comcast's provision of cable, internet, voice, home security, and related services to residential customers, established under applicable federal telecommunications law (Communications Act, 47 U.S.C. § 151 et seq.) and state franchise agreements. The agreement creates significant obligations for subscribers including payment of all charges (including automatic rate increases), compliance with Comcast's Acceptable Use Policy, and agreement to binding arbitration with a class action waiver as the exclusive dispute resolution mechanism. Notable deviations from industry standard include Comcast's explicit reservation of the right to interrupt, modify, or terminate service without prior notice, broad unilateral authority to change rates and terms by posting updates online, and a limitation of liability clause that caps Comcast's damages exposure at amounts paid in the prior 60-day period. The agreement engages the FTC Act Section 5 (unfair/deceptive practices), CPNI rules under 47 U.S.C. § 222, CCPA/CPRA for California residents, ECPA, and the Cable Communications Policy Act (47 U.S.C. § 551) governing cable subscriber privacy. Material compliance considerations include the adequacy of notice for unilateral contract modifications, the enforceability of the arbitration clause post-AMG Capital Management v. FTC, and California-specific consumer protection obligations under CCPA and the California Consumer Legal Remedies Act.