A Canadian e-commerce platform that provides tools and services for businesses to create online stores, process payments, manage inventory, and handle shipping. The company hosts millions of merchant websites and processes substantial transaction volume, making it a critical piece of internet commerce infrastructure. Its policies govern how merchant and customer data is handled, what types of businesses can use the platform, and the terms under which online stores operate.
High, provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium, provisions worth knowing about but with partial protections or limited scope. Low, standard terms with minimal consumer impact.
Higher = more protective of you, the user/customer — a deliberately user-protective lens, not a universal “good vs bad” score. Computed algorithmically from Shopify’s cited governance stances; no dimension we haven’t confidently read is ever counted against the score. Free, reproducible, and never purchasable.
Merchants cannot expect their store data to be promptly deleted upon closure or termination; a two-year retention period precedes any deletion process.
The use of "may have" indicates these rights are not guaranteed universally but depend on applicable law or other conditions not specified in this excerpt.
The 30-day notice requirement gives merchants a defined window to assess the impact of a fee change and respond before it takes effect.
Irrevocable and unconditional submission to Ontario courts means merchants outside Ontario—including elsewhere in Canada and the United States—must litigate in a foreign jurisdiction, raising the cos…
This requirement obligates merchants to surface Shopify's role in data processing to their own customers, which has direct implications for customer-facing transparency and applicable data protection…
This policy explains how Shopify handles your personal information, including the fact that connecting a third-party email inbox (like Gmail) lets Shopify read and collect the actual contents of your …
This document sets the rules for using Shopify to run an online store. Shopify will not issue refunds, can suspend your account if a payment fails within 28 days, and …
This policy sets out the rules merchants must follow to use Shopify, covering what they can sell, how they must behave, and what conduct is prohibited. Key limits include a …
Shopify restructured its contracting party and dispute resolution framework in an update detected on August 1, 2026. Previously, the terms assigned a single Shopify contracting party based on billing region …
View change record →Shopify updated its privacy policy on July 10, 2026 to revise how it describes cross-border data transfers for users in the EEA, UK, and Switzerland. The prior policy stated that …
View change record →Get the research letter
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ConductAtlas tracks 3 Shopify documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.
Shopify has made 3 policy changes in the past 12 months across the documents ConductAtlas tracks.
ConductAtlas has classified 62 provisions across Shopify's tracked documents. 20 are rated high severity, 37 medium, and 5 low.
Yes. Monitor subscribers ($4.99/month) can add Shopify to their watchlist and receive same-day email alerts whenever any tracked document changes.