162 Total

Key Facts · in the document’s own words

Does Shopify require 30 days of advance notice before any fee changes?
“We will provide you with 30 days advanced notice prior to any changes in Fees by sending an email to the Primary Email Account, providing notice through the Shopify administrative console, or by similar means.”
Version CA-V-006651, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Shopify requires 30 days of advance notice before any fee changes, delivered via the Primary Email Account, the Shopify administrative console, or similar means.
When may Shopify suspend and revoke access to a merchant's account and services?
“If we are unable to successfully process payment of Fees using an Authorized Payment Method within 28 days of our initial attempt, we may suspend and revoke access to your Account and the Services.”
Version CA-V-006651, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Shopify may suspend and revoke access to a merchant's account and services if it is unable to successfully process payment of fees within 28 days of its initial attempt.
What must the content of a merchant's terms of service and privacy policy disclose?
“The content of your terms of service and privacy policy must also (i) disclose that your Store is hosted by Shopify, and Shopify collects and processes your customers' Personal Data...”
Version CA-V-006651, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Shopify requires that the content of a merchant's terms of service and privacy policy disclose that the store is hosted by Shopify and that Shopify collects and processes customers' personal data.
Will Shopify and its suppliers be liable for any direct, indirect, incidental, special, consequential, or exemplary damages?
“You expressly understand and agree that, to the extent permitted by applicable laws, Shopify and its suppliers will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses...”
Version CA-V-006651, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Shopify and its suppliers will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses.
What must merchants use for their store?
“You agree to use Shopify Checkout for your store.”
Version CA-V-006651, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Shopify requires merchants to use Shopify Checkout for their store.
What does Shopify require merchants to grant Shopify permission to do by installing or enabling a third-party service?
“If you install or enable a Third Party Service for use with the Services, you grant us permission to share on your behalf, or allow the applicable Third Party Provider to access your data and other Materials and to take any other actions as required...”
Version CA-V-006651, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Shopify requires merchants, by installing or enabling a third-party service, to grant Shopify permission to share the merchant's data and other materials on the merchant's behalf, or to allow the applicable third-party provider to access that data and materials and take any other required actions.
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Summary
Generated by a model from the captured document; not read by a person

This document sets the rules for using Shopify to run an online store. Shopify will not issue refunds, can suspend your account if a payment fails within 28 days, and must give you 30 days' notice before raising fees. You are responsible for everything in your store and must cover Shopify's legal costs if a claim arises, and any dispute must be resolved in Ontario courts.

Analysis

Shopify's Terms of Service establishes the substantive rights, obligations, and limitations governing the merchant-platform relationship. Merchants are made solely responsible for store creation and operation, materials, goods and services sold, and all aspects of customer transactions, while Shopify and its suppliers exclude liability for the full spectrum of damages including direct, indirect, consequential, and exemplary losses. Shopify receives a broad, non-exclusive, transferable, sub-licensable, royalty-free worldwide license to host, modify, distribute, and create derivative works of merchant materials, and merchants must indemnify Shopify and a wide range of affiliated parties against any claim or demand including attorneys' fees. Fee changes require 30 days' advance notice, no refunds are available, and failed payment processing within 28 days authorizes Shopify to suspend and revoke account access. Disputes are subject to the exclusive jurisdiction of Ontario courts, merchants must use Shopify Checkout exclusively, and installing third-party services automatically grants Shopify permission to share merchant data with those providers.

What this means for you

As a merchant using Shopify, you bear full responsibility for your store, its content, and your customer transactions, with no ability to hold Shopify financially accountable for virtually any harm, including loss of profits or data. Your store's own terms of service and privacy policy must disclose that Shopify hosts your store and collects and processes your customers' personal data. When you enable any third-party service, you automatically authorize Shopify to share your data and materials with that provider without an additional consent step. You must use Shopify Checkout exclusively and cannot process orders through alternative systems. If you wish to act before a fee change takes effect, Shopify's 30-day advance notice requirement gives you a defined window to do so.

Institutional Analysis
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2 important changes detected

5 versions captured · Latest change detected by ConductAtlas: August 2026

What changed Shopify restructured its contracting party and dispute resolution framework to specify different Shopify entities and courts based on merchant billing address. Previously, the terms designated a single contracting party and exclusive jurisdiction (Ontario for US/Canada, Singapore for Asia Pacific, Ireland for EMEA). The updated terms now present a table mapping billing regions to specific Shopify corporate entities, their registered offices, and corresponding courts with exclusive jurisdiction. Additionally, Shopify reorganized its service-specific terms sections, moving Gift Cards to a separate subsection and renumbering Audiences and Checkout Extensibility provisions.
Why this matters The updated terms specify which Shopify corporate entity you contract with and which courts have exclusive jurisdiction over disputes, based on your store's billing address. Previously, the terms designated contracting parties and courts by region but in separate sections; the revised structure consolidates this information in a single table and introduces Shopify Technology (USA) Inc. as a contracting party for US-based merchants. The practical effect is that merchants in different regions now have explicit clarity on their contracting counterparty and the specific court system that will handle disputes, though the geographic assignment of courts remains substantially similar to prior language.
View full change record →
What changed Shopify updated its Terms of Service to add two material provisions. First, the terms now explicitly authorize Shopify to use additional communication channels, such as WhatsApp, to send account-related and consented communications. Second, the terms introduce a new section on Agentic Storefronts, a service category subject to supplemental terms, and renumbered an existing provision about Checkout Extensibility data collection.
Why this matters The updated terms state that Shopify may use WhatsApp and other opted-in communication channels to send account-related and consented communications. This applies only to users who have actively opted in to those channels. The terms also introduce Agentic Storefronts as a service category with its own supplemental terms, clarifying that additional rules apply if you use that service.
View full change record →

Clauses withheld

We withheld clauses we had published from this document. Each withholding is recorded in our correction log:

Featured provisions
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Complete Provision Index

Every distinct legal provision identified in this document. Featured provisions appear above with analysis.

162 provisions
11 featured
21 clause types
Developer / API Restrictions 1
Restricted or Prohibited Content/Industries 1
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Archival ProvenanceSource & Archival Record
This version captured September 11, 2026 00:24 UTC
Last successful capture October 15, 2026 00:21 UTC
Date stated by the document August 1, 2026 (as printed in this version)
Capture Method Automated scheduled archival capture
Document ID CA-D-000123
Version ID CA-V-006651
SHA-256 (extracted text, extractor v5) a22c5da71d5ac3056a15dbfb85e580f4a74938f091aa4a87ecbec6b6bc8921ce
Archived bytes SHA-256 (anchor) df7bca50c1f3abd1ede7822dab64c7efdeb551b16a359705e9709d064379e9dc
✓ Snapshot stored ✓ Archived bytes anchored (verified Sept. 11, 2026)

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