“If you are a merchant operating a Shopify-powered store, and you close the store, stop paying your subscription fees, or we terminate your account, we retain store information for two years before we begin the deletion process.”
This analysis describes what Shopify's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Merchants cannot expect their store data to be promptly deleted upon closure or termination; a two-year retention period precedes any deletion process.
As a merchant, your store information will be retained by Shopify for two years following store closure, payment lapse, or account termination before the deletion process begins.
How other platforms handle this
We may continue to retain some information even after you delete your account if we are required to do so in order to comply with applicable laws.
we will delete your account data after three years of inactivity.
We store the information we collect for as long as it is necessary for the purpose(s) for which we originally collected it.
"If you are a merchant operating a Shopify-powered store, and you close the store, stop paying your subscription fees, or we terminate your account, we retain store information for two years before we begin the deletion process.Excerpt from Shopify's Privacy Policy
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Merchants cannot expect their store data to be promptly deleted upon closure or termination; a two-year retention period precedes any deletion process.
As a merchant, your store information will be retained by Shopify for two years following store closure, payment lapse, or account termination before the deletion process begins.
ConductAtlas has identified this type of provision across 268 platforms. See the full comparison.
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