A Canadian e-commerce platform that provides tools and services for businesses to create online stores, process payments, manage inventory, and handle shipping. The company hosts millions of merchant websites and processes substantial transaction volume, making it a critical piece of internet commerce infrastructure. Its policies govern how merchant and customer data is handled, what types of businesses can use the platform, and the terms under which online stores operate.

3 Documents
62 All provisions 20 High severity 37 Medium severity 5 Low severity
2 Changes · 12 mo
Jul 10, 2026 Last change

High, provisions that significantly limit your legal rights, authorize broad data collection, or create material financial exposure. Medium, provisions worth knowing about but with partial protections or limited scope. Low, standard terms with minimal consumer impact.

Governance Coverage
Contract Terms
30 provisions · 4 high · 22 med
Acceptable Use
26 provisions · 19 high · 7 med
Data Collection
24 provisions · 11 high · 11 med
Account Control
16 provisions · 1 high · 11 med
Data Sharing
15 provisions · 5 high · 10 med
Privacy Rights
15 provisions · 4 high · 11 med
Intellectual Property
15 provisions · 4 high · 11 med
Platform Discretion
15 provisions · 5 high · 7 med
Liability Limitation
13 provisions · 6 high · 7 med
Policy Changes
11 provisions · 4 high · 7 med
Quick Facts
AI Training: Disclosed
Data Retention: Specified
Key Governance Provisions
High Merchant store data retained two years after closure

Merchants cannot expect their store data to be promptly deleted upon closure or termination; a two-year retention period precedes any deletion process.

High User rights to access correct delete port restrict

The use of "may have" indicates these rights are not guaranteed universally but depend on applicable law or other conditions not specified in this excerpt.

High 30-Day Advance Notice for Fee Changes

The 30-day notice requirement gives merchants a defined window to assess the impact of a fee change and respond before it takes effect.

High Ontario Exclusive Jurisdiction for US and Canada Merchants

Irrevocable and unconditional submission to Ontario courts means merchants outside Ontario—including elsewhere in Canada and the United States—must litigate in a foreign jurisdiction, raising the cos…

High Enhanced Services Store Disclosure Content Requirements

This requirement obligates merchants to surface Shopify's role in data processing to their own customers, which has direct implications for customer-facing transparency and applicable data protection…

Document Coverage
Acceptableusepolicy Privacypolicy Termsofservice
Last change detected: Jul 10, 2026 Changes (12 months): 2 Documents monitored: 3 Provisions tracked: 62
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Documents

Shopify Privacy Policy

Medium

This policy explains how Shopify handles your personal information, including the fact that connecting a third-party email inbox (like Gmail) lets Shopify read and collect the actual contents of your …

Last updated May 5, 2026 · Privacy policy
8 provisions 3 versions captured 1 significant change Version history →

Shopify Terms of Service

Medium

This document sets the rules for using Shopify to run an online store. Shopify will not issue refunds, can suspend your account if a payment fails within 28 days, and …

Last updated May 5, 2026 · Terms of service
10 provisions 3 versions captured Version history →

Shopify Acceptable Use Policy

Medium

This policy sets out the rules merchants must follow to use Shopify, covering what they can sell, how they must behave, and what conduct is prohibited. Key limits include a …

Last updated May 5, 2026 · Acceptable use policy
7 provisions 2 versions captured Version history →

Recent Changes

July 10, 2026 · Shopify Privacy Policy Medium

Shopify updated its privacy policy on July 10, 2026 to revise how it describes cross-border data transfers for users in the EEA, UK, and Switzerland. The prior policy stated that …

View change record →
📈 Policy Drift Analysis View all changes →

High Severity Provisions (20)

View all high severity provisions → Compare Shopify with other platforms →

Applicable Regulations

CCPA/CPRA
California, USA
View official text ↗
CFAA
United States Federal
View official text ↗
Connecticut Data Privacy Act Amendments
US-CT
View official text ↗
CAN-SPAM
United States Federal
View official text ↗
DMCA
United States Federal
View official text ↗
DSA
European Union
View official text ↗
ePrivacy Directive
European Union
View official text ↗
FAA
United States Federal
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
GDPR
European Union
View official text ↗
Indiana Consumer Data Protection Act
US-IN
View official text ↗
Kentucky Consumer Data Protection Act
US-KY
View official text ↗
UK GDPR
United Kingdom
View official text ↗
Universal Opt-Out Mechanism Expansion 2026
US
View official text ↗

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Frequently Asked Questions

What Shopify documents does ConductAtlas track?

ConductAtlas tracks 3 Shopify documents including terms of service, privacy policy, and other governance documents. Every document is captured daily with cryptographic verification.

How many policy changes has Shopify made in the past year?

Shopify has made 2 policy changes in the past 12 months across the documents ConductAtlas tracks.

How many provisions has ConductAtlas classified for Shopify?

ConductAtlas has classified 62 provisions across Shopify's tracked documents. 20 are rated high severity, 37 medium, and 5 low.

Can I get alerts when Shopify changes their policies?

Yes. Monitor subscribers ($4.99/month) can add Shopify to their watchlist and receive same-day email alerts whenever any tracked document changes.