Track policy changes before they affect your sales.

This change fundamentally restructures how disputes between Amazon and its users are resolved. The updated terms eliminate access to courts and jury trials, prohibit class actions, and require individual arbitration through a private process. For consumers and merchants, this means disputes over account suspension, payment disputes, product liability, or contract interpretation must proceed through arbitration rather than litigation, with no opportunity to join coordinated claims. The mandatory 60-day pre-arbitration negotiation requirement adds a procedural step before arbitration can commence. For organizations with Amazon in their vendor or marketplace ecosystem, this change may require updates to dispute resolution policies and vendor agreements.

The updated privacy notice explicitly discloses that Amazon uses machine learning and artificial intelligence to process customer data, including for generative AI model development, and collects information about ad interactions on third-party sites. These disclosures clarify the scope of data processing and AI use, which may be material for users evaluating their privacy exposure and for organizations assessing vendor data practices under privacy regulations like GDPR and CCPA.

The updated terms clarify which Shopify corporate entity merchants contract with and which courts have exclusive jurisdiction over disputes, based on billing address. This affects how disputes are litigated and which corporate entity is responsible for payment processing and service delivery, though the geographic assignment of courts and contracting parties remains substantially aligned with prior regional designations.

The updated terms eliminate influencers' ability to pursue disputes in court and mandate arbitration instead, which typically restricts access to class actions, jury trials, and appellate review. This is a material change to how disputes are resolved and affects the practical remedies available to influencers if they have disagreements with Whatnot over payment, content rights, account suspension, or other platform-related issues.

The updated terms establish mandatory arbitration and class action waiver provisions that materially restrict consumer access to courts and class remedies for disputes with eBay. The agreement also expands eBay's unilateral authority to suspend or terminate accounts and clarifies seller performance obligations, creating new operational constraints for merchants using the platform.