OpenAI Business Terms

This document is the OpenAI Services Agreement (updated December 1, 2025), governing access to and use of OpenAI's consumer and business-facing services including ChatGPT, the API, and associated products, on the basis of a binding contract formed upon account creation or continued use. The agreement states that users grant OpenAI a broad license to use inputs and outputs to provide, maintain, and improve the services, and that OpenAI reserves the right to modify, suspend, or terminate access with or without notice for policy violations or at its discretion. The terms include a mandatory arbitration clause with a class action waiver, a 30-day opt-out window for arbitration via written notice, and a limitation of liability capping OpenAI's financial exposure at the greater of amounts paid in the prior 12 months or $100; the agreement also asserts that outputs may not be accurate and should not be relied upon for professional advice without independent verification. The document engages GDPR and UK GDPR for EU and UK users respectively, CCPA for California residents, COPPA for users under 13 (who are prohibited from using the services), and the EU AI Act given the AI-specific nature of the services; the arbitration clause and class action waiver may require evaluation under applicable state consumer protection law in jurisdictions such as California, where such waivers face heightened scrutiny. Compliance teams should note that the agreement incorporates by reference OpenAI's Privacy Policy, Usage Policies, and additional service-specific terms, making the full contractual scope dependent on multiple external documents.