OpenAI Business Terms

This document is OpenAI's Services Agreement governing consumer and business use of OpenAI's services, including ChatGPT, the API, and related products, on the legal basis of contract formation upon account creation or continued use. The agreement states that users grant OpenAI a broad license to use input content to provide, maintain, and improve services, and the terms authorize OpenAI to modify, suspend, or terminate accounts at its discretion, with or without notice, for violations of usage policies. The agreement asserts a mutual arbitration requirement with a 30-day opt-out window, a class action waiver, and a limitation of liability capping OpenAI's exposure at the greater of amounts paid in the prior 12 months or $100, provisions that are operationally significant but whose enforceability may vary by jurisdiction, particularly in the EU where consumer protection law may constrain mandatory arbitration and liability caps. The agreement engages the EU AI Act, GDPR, CCPA, COPPA (the terms prohibit use by those under 13 and require parental consent for those under 18), and FTC Act consumer protection principles; compliance exposure is heightened for EU/EEA users and California residents, and for operators deploying OpenAI services to third-party end users.