OpenAI · OpenAI Business Terms · View original document ↗

OpenAI must delete Customer Content within thirty days of termination

High severity Medium confidence Inferredfromcontext Common · 275 of 352 platforms
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Recent governance activity OpenAI recorded 14 documented changes in the last 30 days.
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This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The thirty-day deletion obligation gives Customer assurance that its content will not be retained indefinitely, subject to two defined exceptions.

Interpretive note: The excerpt states 'within thirty days' without explicitly naming termination as the trigger in the reproduced text. The canonical claim uses 'of termination' because that is the most natural reading given the clause name and context, but the triggering event is not confirmed verbatim in the provided excerpt.

Consumer impact (what this means for users)

OpenAI is obligated to delete your Customer Content within thirty days, but that obligation does not apply if retention is legally required or if you have agreed in writing to a different arrangement.

How other platforms handle this

Upwork Medium

Developer must promptly and securely delete all Upwork User Data collected from Upwork users upon request of the Upwork user, when the Upwork user deactivates or uninstalls the Developer Application, when the Upwork user closes their account with Developer...

Grindr Medium

If you decide to delete your Profile, it will no longer be visible to other Grindr users and your personal information will generally be deleted within 28 days.

Mixpanel Medium

Customer Content is hosted in Mixpanel's data center in the United States or the European Economic Area, as elected by Customer, or, if purchased by Customer, in India.

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▸ View Original Clause Language DOCUMENT RECORD
"
OpenAI will delete all Customer Content from its systems within thirty days, unless: (i) OpenAI is legally required to retain it; or (ii) Customer has agreed otherwise in writing.

— Excerpt from OpenAI's OpenAI Business Terms

Applicable regulations

CCPA/CPRA
California, USA
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
UK GDPR
United Kingdom

Provision details

Document information
Document
OpenAI Business Terms
Entity
OpenAI
Document last updated
May 11, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-060021
Document ID
CA-D-00755
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d94c426a41263f7d81583f26a9f1dc6ca88a070174a55e9238c4e7d25a8f6604
Analysis generated
July 9, 2026 03:44 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: OpenAI
Document: OpenAI Business Terms
Record ID: CA-P-060021
Captured: 2026-07-09 03:44:03 UTC
SHA-256: d94c426a41263f7d…
URL: https://conductatlas.com/platform/openai/openai-business-terms/provision/CA-P-060021/openai-must-delete-customer-content-within-thirty-days-of-termination/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does OpenAI's OpenAI must delete Customer Content within thirty days of termination clause do?

The thirty-day deletion obligation gives Customer assurance that its content will not be retained indefinitely, subject to two defined exceptions.

How does this clause affect you?

OpenAI is obligated to delete your Customer Content within thirty days, but that obligation does not apply if retention is legally required or if you have agreed in writing to a different arrangement.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 275 platforms. See the full comparison.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.