“OpenAI will delete all Customer Content from its systems within thirty days, unless: (i) OpenAI is legally required to retain it; or (ii) Customer has agreed otherwise in writing.”
This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The thirty-day deletion obligation gives Customer assurance that its content will not be retained indefinitely, subject to two defined exceptions.
Interpretive note: The excerpt states 'within thirty days' without explicitly naming termination as the trigger in the reproduced text. The canonical claim uses 'of termination' because that is the most natural reading given the clause name and context, but the triggering event is not confirmed verbatim in the provided excerpt.
OpenAI is obligated to delete your Customer Content within thirty days, but that obligation does not apply if retention is legally required or if you have agreed in writing to a different arrangement.
How other platforms handle this
Where specific retention periods are required by law, we comply with those timeframes; otherwise, we apply the criteria above to determine how long to retain the information.
each Party will, upon written request, return or destroy all Confidential Information of the other Party in its possession or control.
If your account is deleted, some of your information and content may remain on our Services to allow your team members or other users to make full use of the Services.
"OpenAI will delete all Customer Content from its systems within thirty days, unless: (i) OpenAI is legally required to retain it; or (ii) Customer has agreed otherwise in writing.Excerpt from OpenAI's Business Terms
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The thirty-day deletion obligation gives Customer assurance that its content will not be retained indefinitely, subject to two defined exceptions.
OpenAI is obligated to delete your Customer Content within thirty days, but that obligation does not apply if retention is legally required or if you have agreed in writing to a different arrangement.
ConductAtlas has identified this type of provision across 268 platforms. See the full comparison.
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