OpenAI · OpenAI Business Terms · View original document ↗

Customer termination right on material service reduction

High severity High confidence Explicitdocumentlanguage Common · 299 of 352 platforms
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This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The termination right is time-limited: Customer must act within five business days of receiving OpenAI's notice or may lose the right to terminate in response to that reduction.

Interpretive note: The excerpt references 'this notice,' indicating the termination right is conditioned on a prior notice of material service reduction. The nature of that prior notice is not reproduced in the excerpt, so it is flagged in omitted_material rather than asserted.

Consumer impact (what this means for users)

You have a narrow five-business-day window after receiving notice of a material service reduction to elect termination by submitting thirty days' written notice.

How other platforms handle this

Netflix Medium

In the event of any conflict between these Terms of Use and information provided by Customer Service or other portions of our websites, these Terms of Use will control.

Tinder Medium

If you believe we have taken action against your content or account in a way that does not comply with these Terms, you have the right to bring a claim for breach of contract under UK law.

Perplexity AI Medium

All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of these Terms by the Company or you.

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▸ View Original Clause Language DOCUMENT RECORD
"
Within five business days of receipt of this notice, Customer may choose to terminate the Agreement by providing thirty days written notice.

— Excerpt from OpenAI's OpenAI Business Terms

Provision details

Document information
Document
OpenAI Business Terms
Entity
OpenAI
Document last updated
May 11, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-059960
Document ID
CA-D-00755
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d94c426a41263f7d81583f26a9f1dc6ca88a070174a55e9238c4e7d25a8f6604
Analysis generated
July 9, 2026 03:44 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: OpenAI
Document: OpenAI Business Terms
Record ID: CA-P-059960
Captured: 2026-07-09 03:44:03 UTC
SHA-256: d94c426a41263f7d…
URL: https://conductatlas.com/platform/openai/openai-business-terms/provision/CA-P-059960/customer-termination-right-on-material-service-reduction/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does OpenAI's Customer termination right on material service reduction clause do?

The termination right is time-limited: Customer must act within five business days of receiving OpenAI's notice or may lose the right to terminate in response to that reduction.

How does this clause affect you?

You have a narrow five-business-day window after receiving notice of a material service reduction to elect termination by submitting thirty days' written notice.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 299 platforms. See the full comparison.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.