Governance document

CA-D-000396

Noom Terms of Service

Noom

Last change detected June 18, 2026 Terms of service

SHA-256: 6de75e79f11d15364e1… 4 versions captured 3 changes documented

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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology

143 Total

52 High severity

68 Medium severity

23 Low severity

Key Facts

When may Noom suspend or terminate a user's account?

Noom may suspend or terminate a user's account if Noom suspects the information the user has provided is untrue, inaccurate, not current, or incomplete.

Are all fees and charges non-refundable?

Noom makes all fees and charges non-refundable except where Noom has expressly promoted a refund and the user qualifies for that promotion.

When are fees and charges refundable?

Noom makes all fees and charges non-refundable except where Noom has expressly promoted a refund and the user qualifies for that promotion.

At what fee does a subscription automatically renew?

Noom automatically renews a user's subscription at the end of the disclosed billing period at Noom's then-current fee unless the user cancels or the Agreement is terminated.

What license does Noom receive?

Noom receives a non-exclusive, royalty-free, irrevocable, perpetual, transferable, sublicensable, worldwide license to use, store, display, reproduce, save, modify, translate, adapt, create derivative works, perform, and distribute a user's User Content.

What can Noom do with the license it receives?

How must California residents rescind the contract and receive a refund?

Noom permits California residents who purchase a subscription to rescind the contract and receive a refund by mailing a notice of cancellation before midnight of the third business day following purchase.

By when must California residents mail a notice of cancellation?

Does Noom require users to waive their right to pursue disputes in a court of law?

Noom requires users to waive their right to pursue disputes or claims and seek relief in a court of law and to have a jury trial.

Does Noom require users to waive the right to have a jury trial?

Noom requires users to waive their right to pursue disputes or claims and seek relief in a court of law and to have a jury trial.

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Summary

This document sets the rules for using Noom's subscription service. Your fees are generally non-refundable, your subscription renews automatically at the end of each billing period without a separate pre-renewal notice, and when a free trial ends Noom charges you immediately. If you have a dispute with Noom, you must resolve it through individual arbitration — you cannot sue in court or join a class action. California residents have a limited right to cancel and receive a refund by mailing a cancellation notice before midnight of the third business day following purchase.

Analysis

Noom's Terms of Service establish the contractual relationship governing use of the Noom Service, setting out Noom's rights to suspend or terminate accounts on suspicion of inaccurate user information, to charge non-refundable fees that renew automatically at then-current rates without pre-renewal notice, and to receive a perpetual, irrevocable, worldwide license over User Content. The document limits Noom's liability by excluding indirect, consequential, and punitive damages and requires users to indemnify Noom for claims arising from their conduct, content, or legal violations. Dispute resolution is confined to individual arbitration, with users waiving both court access and participation in class or representative proceedings.

What this means for you

As a Noom user, you grant Noom a permanent, worldwide, royalty-free license over any content you submit — a right that cannot be revoked even if you stop using the service. Your fees are non-refundable, your subscription renews automatically at the then-current rate without a separate end-of-trial or end-of-period notice, and you have no entitlement to a prorated refund if you cancel mid-period. Noom may suspend or terminate your account on suspicion alone that information you provided is untrue or incomplete. You are required to indemnify Noom for claims arising from your own conduct or content. If you are a California resident who purchased a subscription, you can cancel and receive a full refund by mailing a notice of cancellation before midnight of the third business day following purchase.

Institutional Analysis

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3 important changes detected

4 versions captured · Last updated: June 2026

June 18, 2026

low

What changed Noom corrected a spelling error in their Terms of Service on June 18, 2026. The previous version referenced 'HIPPA Notice'; the updated version states 'HIPAA Notice'. This change reflects the correct spelling of the Health Insurance Portability and Accountability Act and does not alter the substance of the agreement or what users consent to.

Why this matters This change is a spelling correction and does not alter the substance, scope, or obligations of Noom's Terms of Service. The agreement continues to state that users agree to be bound by the Terms, Privacy Policy, Cookies Policy, HIPAA Notice, Community Guidelines, and supplemental terms. No new rights, obligations, or operational procedures are created by this correction.

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April 19, 2026

medium

What changed Noom updated its Terms of Service on April 19, 2026 to add clearer summaries and disclaimers throughout the document. The new version explicitly states that Noom is not medical care, requires users to be 18 or older, and clarifies that features like coaches and food data are for support only and may not be accurate. It also makes explicit that Noom can suspend or revoke access at any time, and emphasizes user responsibility for account security and accuracy of information provided.

Why this matters Noom's updated terms make clearer that the platform provides behavioral support, not medical treatment, and that coaching and food data features may not be fully accurate. This clarification is important for users who might view Noom as a substitute for medical advice or treatment. The terms now explicitly reserve Noom's right to suspend or revoke your access at any time, which expands the company's unilateral control over your account. Review the updated terms carefully, especially if you rely on Noom for health management or have shared sensitive health information on the platform.

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April 3, 2026 low

Noom updated its Terms of Service on April 3, 2026 to add clearer summaries and disclaimers throughout the document. The changes clarify that Noom is not medical care, require users …

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Featured, High severity

Account Suspension For Inaccurate Information Compare →

Account suspension or termination can be triggered by mere suspicion, not a confirmed finding, that user-provided information is deficient in any of the listed ways.

Added July 10, 2026 Standard Seen across 277 platforms
All Fees Non-Refundable Except As Expressly Promoted Compare →

Users generally cannot recover fees paid to Noom; a refund is only available if Noom has explicitly offered one and the user meets the qualifying conditions.

Added July 10, 2026 Standard Seen across 179 platforms
Automatic Subscription Renewal At Period End Compare →

Without active cancellation or termination of the Agreement, users will be charged Noom's then-current fee—which may differ from the original fee—at each renewal.

Added July 10, 2026 Standard Seen across 297 platforms
Broad License Granted To Noom Over User Content Compare →

The license is irrevocable and perpetual, meaning Noom's rights over submitted User Content cannot be withdrawn and do not expire, even if a user stops using the service.

Added July 10, 2026 Standard Seen across 257 platforms
California Three-Day Cooling Off Rescission Right Compare →

This clause provides California residents a time-limited right to exit the subscription contract and recover their payment, which is not otherwise available under the general non-refundable fee terms.

Added July 10, 2026 Standard Seen across 179 platforms
Class Action And Jury Trial Waiver Compare →

Users lose access to the court system and jury trials as a means of resolving disputes with Noom, limiting the procedural rights ordinarily available in civil litigation.

Added July 9, 2026 Standard Seen across 206 platforms
Exclusion Of Indirect And Consequential Damages Compare →

The categories of excluded damages are broad, covering most harm that typically flows from service disruptions or failures rather than direct out-of-pocket losses.

Added July 10, 2026 Standard Seen across 287 platforms
Free Trial Converts To Paid Without Separate Notice Compare →

Users who forget to cancel before the free trial ends will be charged without having received a separate reminder, making unintended charges more likely.

Added July 10, 2026 Standard Seen across 297 platforms
Mandatory Individual Arbitration For Disputes Compare →

Users cannot pool claims with others in a class action, which limits the practical ability to challenge Noom over small-dollar or widespread harms where individual litigation may not be economical.

Added July 10, 2026 Standard Seen across 206 platforms
No Refund For Partially Used Billing Periods Compare →

Users who cancel mid-period have no entitlement to a prorated refund; any exception is entirely within Noom's sole and absolute discretion and cannot be relied upon.

Added July 10, 2026 Standard Seen across 179 platforms
Prohibition On Using Service To Train AI Models Compare →

Users who leverage Noom's Service for AI or machine learning development are in breach of the terms, which may expose them to account suspension or termination.

Added July 10, 2026 Standard Seen across 217 platforms
User Indemnifies Noom For Service Use And Content Compare →

Users bear financial responsibility for any claims or losses Noom faces that stem from the user's own conduct, content, or legal violations, potentially including Noom's legal costs.

Added July 10, 2026 Standard Seen across 229 platforms