This analysis describes what Noom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users generally cannot recover fees paid to Noom; a refund is only available if Noom has explicitly offered one and the user meets the qualifying conditions.
Interpretive note: The phrase 'all other instances' indicates this provision is scoped to situations not addressed by other refund provisions in the agreement, but the primary legal effect stated is the non-refundability rule itself.
Noom's updated terms make clearer that the platform provides behavioral support, not medical treatment, and that coaching and food data features may not be fully accurate. This clarification is important for users who might view Noom as a substitute for medical advice or treatment. The terms now explicitly reserve Noom's right to suspend or revoke your access at any time, which expands the company's unilateral control over your account. Review the updated terms carefully, especially if you rely on Noom for health management or have shared sensitive health information on the platform.
View change record →As a user, you are not entitled to a refund unless Noom has expressly promoted one and you individually qualify for it.
How other platforms handle this
Once you redeem your Points, you cannot cancel or return the Redemption Option for a refund of Points except in the case of defective products or as required by applicable law.
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.
Monitoring
Noom has changed this document before.
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"In all other instances, all fees and charges assessed by us are non-refundable except as expressly promoted by Noom and to the extent that you qualify for such promotion.— Excerpt from Noom's Noom Terms of Service
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Users generally cannot recover fees paid to Noom; a refund is only available if Noom has explicitly offered one and the user meets the qualifying conditions.
As a user, you are not entitled to a refund unless Noom has expressly promoted one and you individually qualify for it.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Noom.