This analysis describes what Noom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who cancel mid-period have no entitlement to a prorated refund; any exception is entirely within Noom's sole and absolute discretion and cannot be relied upon.
Noom's updated terms make clearer that the platform provides behavioral support, not medical treatment, and that coaching and food data features may not be fully accurate. This clarification is important for users who might view Noom as a substitute for medical advice or treatment. The terms now explicitly reserve Noom's right to suspend or revoke your access at any time, which expands the company's unilateral control over your account. Review the updated terms carefully, especially if you rely on Noom for health management or have shared sensitive health information on the platform.
View change record →If you cancel or your service ends mid-billing-period, you are not entitled to a refund or credit for the unused portion; Noom may grant one in its sole and absolute discretion but is not required to.
How other platforms handle this
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.
If you downgrade a membership, you will not receive a refund or credit for the fees already paid; instead your membership will continue to the end of your current billing period but will not renew.
Monitoring
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"We do not provide a refund or credit for partially used billing periods, although we may provide such refunds or credits on a case-by-case basis in our sole and absolute discretion.— Excerpt from Noom's Noom Terms of Service
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Users who cancel mid-period have no entitlement to a prorated refund; any exception is entirely within Noom's sole and absolute discretion and cannot be relied upon.
If you cancel or your service ends mid-billing-period, you are not entitled to a refund or credit for the unused portion; Noom may grant one in its sole and absolute discretion but is not required to.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Noom.