Loom Terms of Service

This agreement sets out the rules for using Loom's products and services. Loom limits its financial liability to what you paid in the past twelve months and disclaims most warranties, so you cannot recover losses beyond that cap or rely on implied guarantees. You are responsible for everything your users do under your account, and you have a 30-day window to cancel a new product subscription for any reason.

This document establishes the terms governing Loom's provision of cloud products and related services to customers. It grants customers a non-exclusive, worldwide license for internal business purposes while holding customers responsible for all user conduct and activities under their accounts. The agreement imposes significant liability limitations, including a mutual waiver of consequential and indirect damages and an aggregate liability cap tied to fees paid in the prior twelve months, alongside a comprehensive warranty disclaimer covering implied warranties of merchantability, fitness for purpose, title, and non-infringement. Loom assumes a mandatory obligation to defend customers against qualifying third-party intellectual property claims arising from authorized product use, maintains an ongoing information security program, and commits to delete Customer Data following termination or expiration unless law prohibits it.

As a customer, you are responsible for your users' compliance and all their activities, including how they access and use data. Loom may suspend your or any user's access or limit your data in its discretion. Fees are non-refundable as a default rule, with one exception: you can cancel a new product subscription within 30 days of your initial order by providing notice to Atlassian. After your agreement ends, Loom will delete your Customer Data in accordance with its Documentation unless law prevents it, and Loom maintains an information security program to protect that data during the relationship.