Provision record
Loom · Loom Terms of Service · View original document ↗

Automatic Subscription Renewal

Medium severity High confidence Explicit document language Unique · 0 of 352 platforms
Stay ahead of the changes
Track Loom and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
Document Record

What it is

Subscriptions renew automatically at Atlassian's then-current rates unless either party provides notice of non-renewal before the current Subscription Term ends. The renewal period mirrors the prior term for terms under twelve months, or defaults to twelve months for longer terms.

ⓘ

This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes an automatic renewal obligation at rates that may differ from the original Order price, creating a billing exposure if Customer fails to provide timely non-renewal notice before each Subscription Term ends.

Consumer impact (what this means for users)

Under this clause, subscriptions renew automatically at Atlassian's then-current rates unless the Customer actively provides non-renewal notice before the Subscription Term ends through account settings, support contact, or written notice.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Log into your Atlassian account, navigate to account settings, and provide notice of non-renewal before the current Subscription Term end date. Alternatively, contact Atlassian's support team at https://support.atlassian.com/ to submit non-renewal notice.

Cross-platform context

See how other platforms handle Automatic Subscription Renewal and similar clauses.

Compare across platforms →
▸ View Original Clause Language DOCUMENT RECORD
"
Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian's then current rates for: (i) if Customer's prior Subscription Term was for a period less than twelve (12) months, another Subscription Term of a period equal to Customer's prior Subscription Term, or (ii) if Customer's prior Subscription Term was for twelve (12) months or more, twelve (12) months. Either party may elect not to renew a Subscription Term by giving notice to the other party before the end of the current Subscription Term. Customer must provide any notice of non-renewal through account settings in the Products, by contacting Atlassian's support team or by otherwise providing Atlassian notice.

Excerpt from Loom's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Loom Terms of Service
Entity
Loom
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-074261
Document ID
CA-D-00564
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f441c251830514f5a83e3398d892d775169e50249827f7ae34338762e14fe90c
Analysis generated
July 12, 2026 15:04 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Loom
Document: Loom Terms of Service
Record ID: CA-P-074261
Captured: 2026-07-12 15:04:00 UTC
SHA-256: f441c251830514f5…
URL: https://conductatlas.com/platform/loom/loom-terms-of-service/provision/CA-P-074261/automatic-subscription-renewal/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Loom's Automatic Subscription Renewal clause do?

This provision establishes an automatic renewal obligation at rates that may differ from the original Order price, creating a billing exposure if Customer fails to provide timely non-renewal notice before each Subscription Term ends.

How does this clause affect you?

Under this clause, subscriptions renew automatically at Atlassian's then-current rates unless the Customer actively provides non-renewal notice before the Subscription Term ends through account settings, support contact, or written notice.

Is ConductAtlas affiliated with Loom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Loom.