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Customers may terminate a new Product subscription and request a full refund within 30 days of the initial Order for that Product, for any reason, by notifying Atlassian and submitting a refund request through their Atlassian account. Advisory Services are excluded from this return policy.
This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a defined window for no-fault product return and full fee refund on initial orders, providing a concrete mechanism for Customers to exit subscriptions that do not meet their requirements within the first month of the Subscription Term.
Under this clause, the Customer has 30 days from the initial Order date to terminate a Product subscription and receive a full refund for that Product and associated Support; this window does not extend to Advisory Services, and refund requests must be submitted through the Customer's Atlassian account.
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"Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason, by providing notice to Atlassian. Following such termination, upon request (which may be made through Customer's Atlassian account), Atlassian will refund Customer the amount paid for that Product and any associated Support under the applicable Order. Unless otherwise specified in the Policies or Product-Specific Terms, this return policy does not apply to Advisory Services.Excerpt from Loom's Terms of Service
1. REGULATORY LANDSCAPE: The 30-day return policy may interact with consumer protection regulations in certain jurisdictions that mandate minimum cancellation or cooling-off periods for software or subscription services, though this agreement governs B2B relationships where individual consumer protection regulations may apply differently. EU Directive 2011/83/EU on consumer rights establishes cooling-off periods for B2C digital services; B2B applicability is jurisdiction-dependent. 2. GOVERNANCE EXPOSURE: Low. The provision is operationally clear and provides a defined, favorable mechanism for initial order evaluation. The exclusion of Advisory Services from the return policy is a material carve-out that procurement teams should note when evaluating bundled product and services orders. 3. JURISDICTION FLAGS: No heightened jurisdiction-specific exposure identified for this provision in the B2B context. The provision applies globally based on its terms. 4. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should document the 30-day return window in contract tracking systems to ensure the option is available if initial deployment reveals product fit issues. Orders that bundle Products and Advisory Services should be reviewed to confirm which components are eligible for return and which are not. 5. COMPLIANCE CONSIDERATIONS: No specific regulatory compliance review required for this provision beyond confirming that the refund request process through the Atlassian account is operationally accessible to the relevant Customer personnel.
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This provision establishes a defined window for no-fault product return and full fee refund on initial orders, providing a concrete mechanism for Customers to exit subscriptions that do not meet their requirements within the first month of the Subscription Term.
Under this clause, the Customer has 30 days from the initial Order date to terminate a Product subscription and receive a full refund for that Product and associated Support; this window does not extend to Advisory Services, and refund requests must be submitted through the Customer's Atlassian account.
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