Loom · Loom Terms of Service · View original document ↗

Customer responsible for User compliance

High severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
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This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause means a customer bears responsibility for actions taken by any user under their account, even if those actions were not directed or anticipated by the customer.

Consumer impact (what this means for users)

Customers are accountable to Loom for all actions their users take, including placing orders, enabling apps or third-party products, and how those users access or use Customer Data.

How other platforms handle this

Datadog Medium

If you use this website from other locations, you are responsible for compliance with local Applicable Laws.

Perplexity AI Medium

Additional terms and conditions from Merchants will apply to any purchases you make using ProShop, and you are responsible for reviewing and complying with such additional terms and conditions

ActiveCampaign Medium

You agree that we may, but have no obligation, to identify you as a customer of ActiveCampaign and that ActiveCampaign may, in its sole discretion, refer to you by name, trade name, trademark, logo and other proprietary marks or words...

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▸ View Original Clause Language DOCUMENT RECORD
"
Customer is responsible for its Users' compliance with this Agreement and all activities of its Users, including Orders they may place, apps and Third Party-Products enabled, and how Users access and use Customer Data.

— Excerpt from Loom's Loom Terms of Service

Provision details

Document information
Document
Loom Terms of Service
Entity
Loom
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-071860
Document ID
CA-D-00564
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f441c251830514f5a83e3398d892d775169e50249827f7ae34338762e14fe90c
Analysis generated
July 12, 2026 15:04 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Loom
Document: Loom Terms of Service
Record ID: CA-P-071860
Captured: 2026-07-12 15:04:00 UTC
SHA-256: f441c251830514f5…
URL: https://conductatlas.com/platform/loom/loom-terms-of-service/provision/CA-P-071860/customer-responsible-for-user-compliance/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Loom's Customer responsible for User compliance clause do?

This clause means a customer bears responsibility for actions taken by any user under their account, even if those actions were not directed or anticipated by the customer.

How does this clause affect you?

Customers are accountable to Loom for all actions their users take, including placing orders, enabling apps or third-party products, and how those users access or use Customer Data.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with Loom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Loom.