This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes non-refundability as the default rule, so customers cannot expect refunds unless a specific provision in the agreement explicitly permits one.
Customers generally cannot recover fees or expenses paid to Loom, unless another provision in the agreement expressly grants a refund right.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.
Influencer shall promptly refund Whatnot a pro rata portion of any pre-paid fees for services or Deliverables not yet provided as of the effective date of termination.
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"All fees and expenses are non-refundable, except as otherwise provided in this Agreement.— Excerpt from Loom's Loom Terms of Service
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This clause establishes non-refundability as the default rule, so customers cannot expect refunds unless a specific provision in the agreement explicitly permits one.
Customers generally cannot recover fees or expenses paid to Loom, unless another provision in the agreement expressly grants a refund right.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Loom.